Tory Burch Outlet — Local services in Southaven

The customer service was horrible on 08/16/2021 @ 3pm the approximate time I’ve never seen that staff in there before 3 ladies the smallest one was nice the other two terrible …. The wall (I always go to) has a sign that says ADDITIONAL 30-40% and I always get my purses from that wall or small table with the ADDITIONAL when the nice staff is there the tall light skin man and two different women they’re WONDERFUL …. The other staff that was there said no the sign isn’t true it’s just that nothing else basically saying it’s false advertisement and walked off while the other lady that works there was telling my friend she really didn’t like anything in the store I hope they aren’t permanent and the other staff comes back with the great customer service cause they were/are terrible I love Tory Burch my closet will show that but they definitely can’t be there when I shop I’ll rather call to see whose there first...

We tried to return a shoe that we bought from another outlet store (out of state). The people at the out of state outlet store informed us we should be able to return our shoe if we had the receipt within 30days of purchase. We tried to return today (shoe did not fit) at the Southaven outlet store and were informed that we only had 14days to return and that they would not allow us to return/exchange or even provide a store credit (despite the fact we were misinformed by another Tory Burch store). Terrible service and management at Southaven store. This was my first and now last purchase at Tori Burch -- terrible customer service. A decent store/company would value customer service/ satisfaction over "adhering to store policy". Ridiculous store policy and company that clearly does not value customer service. Never plan to shop Tory Burch again and would discourage others...

Worst customer service of my TB location I’ve shopped at. I was alone browsing in the store for 15 minutes, dripping in Tory, and had to ask for help. There were three workers there. The blonde helped but the other two ladies didn’t speak.

I have shopped at Tory Burch in Vegas, Nashville, Jacksonville, Miramar Beach, Dallas, and Chicago and was always greeted and treated with respect. I honestly think Tory herself could walk in and browse without being recognized.

It is now my birthday month. I had a large amount of cash I was going to drop on a bag, shoes, and some stacked bracelets. I found exactly what I was looking for but I just purchased online instead. I hope you ladies don’t work on commission. Big...