Express Factory Outlet — Local services in Sparks

I go to the outlets once or twice a month and this time I came in on Friday to purchase some pants and the girl told me that there would be a discount on Monday if I wanted to take them to a store near me, which is in Sacramento. Being as though I find out that the stores near me are no longer open, they closed down, I went back to that store on Monday. The manager, yojaira, was on the phone with somebody who obviously put her in a bad mood. She was very rude to the person on the phone and then when she got to me she continued that crappy attitude! When I wanted to return the pants and then re-buy them for the discounted price that I was told I can get them for She gave me attitude and was very very rude, threw her hands up and said “fine just give it to her” to Mohammad, which was NOT involved in the rude behavior btw, and walked off into the back room! ABSOLUTELY worst customer experience I have ever had in any retail location. Will never go back as long as she is...

I went here for the first time today and I will say I was totally impressed with the clothing. I was looking for something in particular and was able to find what I was looking for. However, two things:

1. I was looking for a pant suit and it seemed almost every color I liked either didn’t have my size in the top or size in the bottoms. I mentioned this to a worker and she seemed unwilling to check if there were any extras in the back.

2. At check out, the lady who helped us out was not very friendly and was so soft spoken I had to ask her to repeat herself several times when she answered a question I had. I was thinking about getting their CC and I had asked her if getting one was worth it, and was essentially told no (I think… again it was very hard to hear her). I’ve worked retail before and was always very outgoing for customers.

Overall, I didn’t find exactly what I came in looking for but I found nice clothing that fit the bill! I will likely return...

my son decided to go to prom last minute so I came in a bit stressed. Everyone was so amazing with helping us figure out the best options. I didn’t feel rushed and or like anyone was being pushy! Kade and Yahaira gave their valuable and honest opinions, which helped my son decide what to wear. The store manager Brandon was so nice at the register and definitely helped us get the most bang for our buck! We will definitely be coming...