JCPenney — Local services in Spartanburg

I got three pairs of identical St. Johns khaki pants to wear to teach on sale. One of the zippers broke. My family has always had good experiences with the quality of clothes at JCPENNEY so I was surprised, but thought it was a fluke that would be made right. My dad also returned something there once and the staff was friendly, helpful, and exchanged his item with no receipt or tags. My experience tonight was embarrassing. Not only was my item not exchanged but the lady said she could tell they had been washed more than once because the letters were peeling. It's on the waistband so there should be some wear. I told them I had worn them a few times, but very few. I bought them in mid August and they messed up mid September. They were not worn more than once per week. I usually do not post reviews but this was not okay. I do not have a large budget and being down a pair over faulty craftsmanship and poor customer service makes me not want to shop at a store I...

I ordered a quilt set on Feb. 13 to be delivered to the store. On Feb 18, I get an email saying they were preparing my order. On Feb 26, I receive a phone call saying my order had been delivered to the store on Feb 22 and if it wasn't picked up within 10 days, the order would be canceled. My credit card had already been charged for the order. On the night of Feb 26, my boyfriend goes to the store to pick up said order. He gets there and the two employees look over 30 mins and can't find it anywhere. They tell him they'll refund my card (which they did) and that we can reorder it. I called today and was told the order wasn't actually on the truck, but that I could reorder again. Ummm...NO THANKS. First off, why wasn't I notified of WHEN it would be arriving at the store? That's terrible service to have a truck driven to Spartanburg without the packages. I paid $3 more to order from Target today and have it sent straight...

I want to write a poor review regarding the Spartanburg, SC Westgate Mall location. I have always supported this store and have been going there for years. Today my son and his family were harassed by the staff and followed around the store and questioned constantly and they were there with my grandchild trying on clothes for a family picture they are taking this weekend. They were rude and made them all feel uncomfortable. Myself or them will never step foot back in this store and be subjected to this kind of treatment ever again and I will be canceling my JCPenney credit card! Why do people have to be such jerks!!! I guess if you are not dressed like a rich person they think you don’t have money! So disrespectful!!! Your staff at that store should be ashamed! I am going to tell everyone how they...