KAY Jewelers — Local services in Spartanburg

Ordered custom engagement ring in store on November 18th. Told the lady I was buying from it needed to be a size 4. Picked up ring on December 22nd. Lady that sold me ring did standard picture taking of ring for record, warranty,insurance etc. Proposed on December 25th. When I proposed I quickly realized ring was way too big and not even close to fitting. 2 days later fiance had dentist appointment in Shelby,NC so she decided to take it to Kay's at the mall to see about getting it resized while she was in the area. Come to find out it was actually a size 7! Aggravating but no biggie. She wasnt gone 10 min and Kay's calls back saying ring did not have insurance on it and we would have to pay $50 to have it resized. I immediately called Spartanburg store to talk with the lady that sold me ring. Shes tells me Shelby store is wrong I have insurance and warranty on ring. Doesn't offer to call or help look into issue to resolve. After talking to multiple Kay's employees throughout the rest of the day, finally right before closing they are able to find that it does in fact have insurance and resizing would be covered. Roughly a week later Kay's calls and informs us that the ring cannot be resized that small due to the diamonds in the band would come loose and fall out. I'm also I formed that it is known in the jewelry community that whoever sold me the ring should have known that it is not possible to size that particular band that small for previously stated reason. While the Shelby,NC store has moved at somewhat of a slow pace. They have taken steps to try and make right what Spartanburg store messed up. Today is January 28th and we are still roughly 1 week away from having a ring in hand. In a nut shell we have been offered a temporary ring (original ring resized even though diamonds will fall out) for her to wear when it is scheduled to arrive next week. In the meantime they are making a custom band to replace hers where the diamond will not wall out which is scheduled for roughly March or April. I will not ever return to the Spartanburg Kay's and have already told many people about our troubles. Again, I have yet to receive a call or any kind of contact from original store or sales/management that I...

As a woman who once grew up in poverty as a child I always admired women with their beautiful Jewellery. I am now that woman. I married the man of my dreams 11 years ago and again last year on our 10th year. We went into Kay Jewelers where we met this amazing young lady named Erin. She did not push anything on me that I did not want. she let me experiment with all kinds of different Jewellery until we come up with the perfect engagement ring and wedding band for me. My ring is more than just a symbol of marriage to my best friend but it's also a symbol of life as I was stricken with a very rare disease that only 16 people in the world have. Erin worked with me to make my ring the perfect symbol of love, life and happiness. She is recently became one of my closest and best friends. who I love with all my heart. If you are looking for the most amazing experience please take the time to go into Kay Jewelers at the mall in Spartanburg you won't be disappointed. To me, all the employee at Kay Jewelers are absolutely amazing! If you are looking for an amazing company this is where you should...

This is nothing to do with this location. I’ve always been helped greatly in this location. Hoping it catches the eye of someone higher in the company to resolve an issue I had with an online order.

I’ve been using Kay’s for years on my jewelry needs for parents and wife’s Christmas presents. This year I decided to order my wife a ring she liked a lot. I go and place my order and enter my card info in and it goes through a verification of their system and says unauthorized. I entered the exact same info in and it was accepted then to continue on placing the order. Well I check my bank the next afternoon and they charged me twice for this purchase and caused my bank account to run into the negative. Also having my bank charge me nearly $360 in over draft fees due to things that weren’t cleared out of my account yet. Money was returned 2 days later. It’s absolutely a disgrace of a company who will blame you for a mistake caused through their website and won’t resolve an issue. After years of spending my hard earned money with them, it will no longer...