Kirkland's Home — Local services in Spartanburg

I ordered a mirror online and figured ship to store would be the fastest way, since I had seen similar mirrors in store. But was I WRONG. I ordered the mirror on April 17, a Tuesday. Then I waited and waited for an email update and finally, on April 27th I reached out to the store. They said they couldn't track the package or say when the delivery was expected, only use l that their trucks came in on Mondays. They suggested I call corporate. Corporate said that it shows that the item has been packaged. I'm sure it's always packaged so they've done absolutely nothing. Then the associate said "is common for 21 days before the item comes in" and I'm quoting my literal email that says "7-10 business days" how are they shipping things at the speed of 1852?? Anyway, would NOT order anything online with them unless you want to die of old age by the time their horse and buggy operation...

I had a disappointing experience with the customer service at this store. Upon entering, I was not greeted, even though I noticed other customers were welcomed—something that has happened to me on multiple occasions. I found a mirror I wanted, which was priced lower on their website than in-store, so I asked an associate if I could receive the online price. Her response was dismissive: “Of course, you can always get the online price.” However, at checkout, the item did not reflect the online price, and the associate simply said there was nothing she could do. She appeared unwilling to assist further. While the store carries beautiful home decor, the quality of service seems inconsistent and appears to vary based on...

Very poor customer service! I will not shop this location again! I purchased a very large mirror and asked for assistance loading the mirror, the manager offered to hold the door open. Upon returning the mirror, an elderly customer was more helpful than the manager! She also had a very poor experience with the staff! I love Kirkland products but will not shop this...