Michaels — Local services in Straban Township

The store is clean and not cluttered. Easy to get around in the isles. Nice variety of arts, crafts and yarn. Well stockied. The employees are congenial, very helpful and friendly. They are handicapped accessible and have 1 electric wheelchair cart that works good right inside the door. It's especially nice for a smaller store to have a electric wheelchair for people who need to use one. Not everyone can drag one around and it gives them a chance to shop too. I believe to purchase, maintain and repair them is tax deductable for the business and gives them more customers and revenue. I wished more stores would provide electric wheelchairs too. Easy to get in and out and not a lot of people are all there at one time. Nice place to shop. Still the same great store. Lots of stock. Always helpful! Great customer service! Now they have new management and they'll be getting new merchantdise. Staff are friendly, knowledge and professional. The yarn section is much better stocked. Everytime I've been there lately the yarn bins...

I am so impressed with the customer service at this store. I was charged incorrectly on some items and returned to the store to resolve the issue. The manager, Windie, walked through the situation, repeated it back to me to be sure she understood and then asked me how she could best resolve the issue. Frankly given all the challenges retailers face now, I was stunned. I recommended a solution, she told me how she would manage the transactions to confirm and then completed everything to my satisfaction. Windie is a model for customer service -- she LISTENED! Thank you Michael's! P.S. Windie should receive a...

This Michaels is a nice store to go and shop around. Unfortunately it is a little on the small side. I went in a couple days ago and was hoping that they would have Halloween decorations out. They did... but it was such a small section so I was very disappointed. Also their yarn selection is not very good. I have been into better Michaels stores that have 2-3 aisles of yarn. This store only has about 1 aisle of yarn and maybe another small section on the other side. I will say though the store was very clean and the employees there are very nice. It is still a nice store to stop into for...