Americas Best Value Inn Gettysburg — Hotel in Straban Township

I booked a room for my mother's birthday a month in advance. At the time of the booking there was only two adults going. There was a change at the last minute and an additional person tagged along. I got a standard room with a max occupancy of 4. I went to check in and the woman asked how many. I stated 3 adults. The attendant became VERY rude and very dramatic in stating that I had only selected 2 adults. I didn't think an extra person would be an issue and I wasn't aware that there was an additional charge for another person, when the MAX occupancy of the room was 4. As another guest entered, the woman became more very belligerent in demanding how I planned to pay the extra charge. I asked if she would like my card and at that point she just said leave. If I could have had been refunded for the stay I would have absolutely left and went some where else. Never again will I stay at this Econo Lodge or any for that fact. To add additional comments: the brochure says continental breakfast which is complete false advertisement. All that was offered were little bags of chips and Cheetos (that you had to pay for) and a pot of coffee. The sheets were also all stained and at one point my mother woke up to the sound of a mouse eating something. I will NEVER again stay there and I will be sure to tell my experiences. The rudeness, sarcasm, lack of cleanliness, and false advertisement were such a disappoint. I was willing to pay and overlook the whole situation if the attendant would have been more polite and explained the situation....

We stayed here due to a 4-day power outage at our home. When we were looking for a place to stay, there were no vacancies anywhere, so we had no choice but to stay here. We stayed 1 night and then had to book an additional night. When I went into the office to extend our stay, I explained that we were still under a power outage at home. The gentleman quoted a price for the room and charged my card. Several hours later, I went back to the office to get a printed receipt. There was a woman at the desk. When she pulled up the room to print the receipt, she informed me that we were quoted the wrong rate. She proceeded to change the rate right then and there and charge my card at the new rate, which was DOUBLE what I was quoted! She handed me my receipt without explaining anything at all. At that point, I just took it and left. I was beyond exhausted due to our ordeal at home and had no energy to argue. The owners knew about the outage, as it was big news in our area. They could have extended some kindness to us and just let it go, as it was their employee who gave the quote. I worked as a desk clerk at a motel in Gettysburg in my younger days. If I had made a mistake like that, the motel would have absorbed the cost. NEVER would the error be passed on to the guest! HORRIBLE customer service,...

The cleaning and maintenance staff were very helpful. The manager of the hotel is a totally different story! We had to cancel our 3rd night due to family emergency. Manager said he couldn't cancel 3rd night unless the booking company called him. We had booking company call him while we were there, since they tried once and he did not answer. || We stood right there on hold with the booking company while they talked to the manager on another line. Everything was settled & we were not to be charged for the 3rd night. Upon check-out, the manager refused to give us a receipt for our stay. Said booking company would give us one (?!)|| The next week, booking company says they contacted the hotel and we were not getting our refund, and there is "nothing" they can do...What?! This was supposed to have been already taken care of! Plus, booking company says manager was supposed to give us a receipt.|| Shady and dishonest, and a lot of passing the buck between booking company and Econo Lodge Gettysburg.||We are planning a 2-week stay at Gettysburg, and you can be sure we will NEVER stay at another Econolodge with their shady...