Framebridge — Local services in Summit

I had the worst experience trying to get a marathon medal framed at the Summit location. I went in store and spoke to an associate, and the rendering that was sent to me in my email confirmation matched the description I gave. However, a few weeks later the item was sent to my house and elements were not secured down to the backing so I had to bring it back into the store. Furthermore, the design did not match the rendering that was sent to me. I received the item again incorrect, and brought it to a different location. I spoke to the associate at the new location and settled the design. However, when I received the item, it looked the same as before. I was showed communication between the warehouse and the summit location who answered questions and completely changed the design without my consent when they were not the ones I had most recently communicated with. I don’t understand what would possess them to do that. Why would they approve designs they are no longer working on and approve them incorrectly? To make matters worse, the ribbon of the medal is ripped and completely ruined now. It has taken multiple months to complete this project...

My expectations were exceeded! This storefront Framebridge is exactly what this area needed. With such a beautiful showroom and amazing staff, I don’t think I’ll order online again: I’ll be coming to this Summit location! I brought in an anniversary gift to be framed for my husband. Jose was extremely helpful in advising me which frames would best suit our artwork. He recommended a frame with a clear float mat, which was something I didn’t even know was possible or that I wanted until he showed me what it would look like. The staff is very knowledgeable of the products and reassured me about the reliability of shipping services. I felt comfortable that my important art was in good hands. My order came in extremely fast and the team upon picking it up was friendly and just as eager to open the finished product as I was! I will definitely be back. Thank...

I've had the pleasure of framing several pieces for my home at Framebridge, and every experience has been exceptional! Emily's expertise and thoughtful guidance made each project seamless and enjoyable. The store itself is stunning, immaculate and well-maintained. As a loyal customer, I’ll definitely continue returning as I personalize my new home. The quality of the work and the customer service are consistently great. I have complete trust in Emily to help me select the perfect style for my space. The entire team is always so friendly and welcoming, and it’s clear they truly enjoy what they do, which makes all the difference. Thank you for making every visit such a great one, and I can’t wait to work on...