Poke n Salad ( Temecula ) — Restaurant in Temecula

• MANAGER NICOLAS & OWNER DWAYNE WILL NOT TAKE YOU SERIOUS IF YOU GET SICK FROM THEIR POKE *

Visiting from Hawa'ii we craved for our weekly poke tradition. Based upon Yelp reviews, we decided to stop by this spot and order take out. While I was waiting in the car with my infant my Husband went inside. He ordered the Lobster Roll, a Large Poke Bowl, and a side of poke.

When we came home we ate the Lobster Roll first, to our surprise it was very disappointing! It primarily had imitation crab and no lobster taste nor sight of it. Don't bother getting your hopes up for should be known, Imitation Crab Roll. Next, we split the Large Ahi Poke Bowl with spicy ponzu sauce and again to our surprise this left us upset. The Ahi was previously frozen, mushy and looked like watermelon cubes! The sauce was so little the poke was very dry.

To top this all off, we bought a side of poke for dad which was his Birthday and we had all gotten sick including my fussy infant shortly after. We spent my dad's birthday home sick!

Later that day I called the Restaurant and spoke with Rachel who was of no help. She wasn't polite on the phone and couldn't assist. She told me to call back that night at 9pm to talk with the Owner Dwayne. Because it was a long day of misery I hadn't had the time to call until today (2 days later). I called and this time Valencia answers and ask if she could be of assistance, so I told her the story feeling horrible having to relive the moment for a few minutes. Then she says hold on I'll pass the phone to my Manager which she hadn't introduced to me prior to handing the phone. Having to ask who I was talking to, Nicolas then asks me what's going on. Again, for the third time I had to repeat the situation! At this point, he says he'll call Dwayne and let him know along with a full refund. So I said I'll be back in store before we fly out and he hung up. Two minutes later, Nicolas calls back and says he spoke with Dwayne and if we bring a receipt then they can do the refund. I always hold onto receipts but this time no receipt was given to my husband. Nicolas responds with, "there's nothing they can do".

First off, the Owner Dwayne had no care to call me personally. Secondly, after explaining the situation with 3 different employees they should be trained better with customer service. Lastly, never honor anything said in the beginning then to take it back at the last minute. Thankfully, we paid by credit card. We do have proof of purchase!

Any Business Owners within the food industry, all I ask is to provide high quality food (do not false advertise and bait switch menu items that are not real) and friendly customer service. If you can't provide both, then why be in business just to give any...

I've only been to a few poke places outside of Orange County and this one stood out to me as being a very high quality and a very good value. In fact I struggled to finish the large which is almost never a problem. Dining area is large enough to accommodate their lunch rush it seems, and there is a handicap accessible bathroom. The fish was very high quality and the staff was knowledgeable about sauce combinations. My personal preference would be to have an option of a larger variety of fish and smaller portions. They're large only allows you to pick 3 different types of fish. The portions are huge so you are short changed in terms of volume but I personally like variety as well... Especially when they have a Hawaiian style mix and a squid salad available. I'm just a sucker for the salmon, yellowtail, scallops mix, with a side of Hawaiian style ahi tuna and squid salad... I guess I'm just going to have to come back again to try everything they have. Also I didn't try any of them this time but I saw quite a few people order appetizers as well something looked like a "jalapeno bomb" that you might see on many sushi menus. I thought this was a cool addition to the typical...

Reviewed on 2018-10-07

This place is across from the Promenade Mall and Temeku Theater on Ynez. A convenient eatery if you are looking to have healthy fresh veggies and tasty raw marinated fish.

My favorite is a bowl of albacore and scallops with a base of brown rice, mixed with seasoned seaweeds, crabmeat, fish eggs, thin sliced pickled ginger and crunchy corn. A good sauce to mix it with is the chipotle and mild spicy house poke.

This fast casual restaurant is clean, has friendly staff and uses clover to earn points. The cost is moderately priced and although the bowl is small in size, the food...