Winn-Dixie — Local services in Temple Terrace

Re: Complaint regarding racial profiling incident at Temple, Florida location

Dear Winn-Dixie Customer Service,

I am writing to express my deep disappointment and concern regarding a distressing incident that occurred at your Temple, Florida location involving your store manager, Daniel, and cashier, Fatima. The incident involved racial profiling towards my daughter and her friend, which has left us feeling extremely disheartened and frustrated.

Firstly, let me provide some context. My daughter is a highly accomplished young woman, currently pursuing a Political Science Major at the University of South Florida. She was at your store and, unfortunately, felt targeted due to her spending over $75 at the self-checkout. This incident has deeply affected her, as it undermines her integrity and character, which she has always upheld with utmost sincerity.

To our disbelief, Fatima, the cashier, took it upon herself to run outside the store and accuse my daughter of stealing a case of water. This accusation is not only baseless but also comical, considering my daughter's academic achievements, including a full academic scholarship and multiple private scholarships. Additionally, my daughter works for the football team, demonstrating her commitment to her studies and community. It is clear that this unfounded accusation was not only embarrassing but also served as a public spectacle, with other customers witnessing the interrogation.

Upon bringing this matter to the attention of the store manager, Daniel, his response was far from satisfactory. Rather than addressing the issue seriously, he chuckled and dismissively stated that Fatima had apologized. It is disheartening to see such a lack of empathy and understanding from a store manager when faced with a situation that requires immediate attention and resolution. Furthermore, Fatima's refusal to provide her name and her confrontational attitude towards my daughter when she expressed her frustration further exacerbated the situation.

My daughter strongly believes that she was racially profiled, as there were other customers at the self-checkout, yet she was singled out and subjected to unwarranted scrutiny. It is important for your store manager, Daniel, to understand that racial profiling can occur regardless of the racial background of the individual involved. It is imperative to treat all customers equally and with respect, irrespective of their ethnicity.

I kindly request that you thoroughly investigate this incident, take appropriate disciplinary action against those involved, and provide reassurances that steps will be taken to prevent such incidents from happening in the future. Training your store staff, including the store manager, in proper customer service, cultural sensitivity, and racial profiling awareness is crucial to avoid such distressing situations.

I appreciate your attention to this matter and your commitment to ensuring a safe and inclusive shopping experience for all customers. I trust that you will address this incident promptly and effectively. Please feel free to contact me if you require any further information or...

So my review is kinda personal i used to love this winn Dixie and it's convenient because it's right by my house but a couple months ago last year I had an incident where the security guard there had once tried to flirt with me and then on a other instance he said hi to me while I was on the phone and got offensive that I didn't say hi back and almost followed me outside 🙃 I went to the store maybe a few weeks later and I decided to tell the customer service lady there I believe her name was Michelle she decided it was nice to yell very loudly and repeat everything I said outloud where customers and him can hear and repeated that he's just doing his job saying hello and that this time she didn't witness him being inappropriate totally not girl code !!! And this is reason I don't speak up because of instances like that totally unprofessional and rude she could've pulled me to the side and talked about it but the way she talked was more of defending the guy then even listening to all I said again flirting and following someone outside is not ur job !! He never did any of those things when I brought my brother with me but when I was alone yeah also he's never said hi to every single person walking in either so that was another understatement my mom called and cursed her out which I did tell my mom to take a step back because that's not what I wanted but again she was furious and I was embarrassed and angry lady just made an excuse saying she had a long line and if she didn't she would've pulled me to the side tbh I was willing to wait and even when I asked her I said when she's done with customers I would rather talk to her this whole situation still has me feeling weird I loved this winn Dixie til that happened and now I feel uneasy every time I walk in I'm being very nice...

I have to write this. I take this place for granted, but it's time I give the props where they're way over due. We have been coming here for years. This is probably the cleanest and best managed grocery store I've ever seen. The staff is always friendly and clean, they're always busy doing something, the stores' prices are fantastic, the freshness of the food is awesome and I can't say enough about the place. We've always received awesome service and I can't imagine how they keep this up for years. It actually seems to be getting better as time goes on. This store is customer service focused like no other Winn Dixie I've ever been to. There's no better Winn Dixie out there than this. All other Winn Dixie stores could learn from you. I attribute the success of this store to the management. They manage their employees, they hire good help, they maintain service and cleanliness as a top priority and the prices and quality of the food are amazing. Your employees are skilled, fast and deliver service with a smile. I know it's hard to keep this up and make it look effortless, so, good job guys! I wish you all the success every one of you deserve! God bless you. John 3:16, Romans 3:23, Romans...