GameStop — Local services in Thornton

Let me start by saying, this all could have been easily solved had customer service been their number 1 priority. I recently pre-ordered a game from the e120th location, in northglenn, picked the game up on release day and headed home. Waited three hours for downloads and updates to take place, the started the game. Cutscene played for 3 minutes or so, then my PS4 froze... no response at all. This is abnormal considering it’s a brand new PS4 pro, and has had no Issue with any game prior to this one. This game crashes my whole PS4, I had to call Sony to get a factory reset procedure walkthrough. The game corrupted my system, so I went to the store for a return on my money. Here’s where the trouble starts... I went to this store the next day, Sunday, this particular store is set to open at 9:00am on sundays... I was there at nine... no one was there, waited an hour... still no one there. I left and returned about 12:00 pm and the store was finally open. The manager, Jay, informed me that returns aren’t part of their company policy and he couldn’t do much for me aside from giving me another copy of the same game... why would I want to put this game back into my system that I just wasted several hours resetting because of this game? Jay proceeded to tell me I could keep that copy and leave, or get an exchange. he also offered cash, trade in value on a game I bought two days ago, $35.... With no explanation as to why a return couldn’t be made other than, “its store policy”. Apparently, letting customers leave your store completely dissatisfied is “company policy”. It’s clear this company has no regard for their customers satisfaction. I will not be spending another red cent at this store, or any other GameStop for that matter. I ended up taking the exchange and selling the unopened copy for cash to a kid walking into the store shortly after this situation arose. thank you Jay, for the worst customer service experience I’ve ever had...

Everytime I come in here the employees are snobbish and standoffish, they always act like they know more than anyone about video games. This most recent experience I was calling because I received an ad stating select call of duty GAMES were 50% off, so I had called the store and spoke with the manager Jay to inquire which games it was and how much the price was. He said it was only Infinite Warfare and it was $30, I told him that was weird because I was in there two weeks ago and it was $40 and the math doesn't add up. He proceeded to raise his voice to me and say "you clearly don't know anything about gamestop, our prices fluctuate and it was raised back to $60 a week ago" at this point I had already made my decision I wasn't going to buy the game but I just couldn't wrap my head around how they had raised the price in order to only really take $10 off the game instead of making it 50% off. So I told him "don't yell at me and talk to me like that, now price scandals aside the ad also said select games as in plural as in more than one but you only mention one game why is it advertised as multiple" that apparently was not his problem and he gave me the corporate number and hung up. So I definitely called corporate but not to complain about their promotions but to complain about this grossly unprofessional store manager and tell them I will not be renewing my Game Informer or my Power Up rewards and that I will be taking my game...

I just returned from this store and would advise consumers to go elsewhere. My customer service experience was very sub-par. I was prepared with cash in pocket to purchase a new or refurbished gaming system, accessories, and a few specific games. Having shopped online, craiglist, Target, and Walmart, I chose GS, thinking it would have everything I needed. I located what I was looking for, but wanted to ask a few questions. As I approached the staff, 4 younger gentleman, I overheard them gossiping negatively about a customer who had posted a negative comment against GS, but had gave the staff member ZERO's. I was a bit annoyed by the comments, and chose to wait until approached to ask my questions and secure my purchase. 3 of the staff turned their attention towards a handheld game being played by 4th staff member. The foursome remained fixated on the device for another few minutes, and ignored my presence. I chose to walk out, and will not return. I was prepared to make an impulse buy and could have been a repeat customer. Now, I doubt I will even purchase a gaming system. Game Stop, Playstation, Madden, EA, and so on... Beware... You're losing revenue to the slackers behind...