Another 5 stars service - I love this place - I come here all the time because they are an Apple Authorized repair location and honestly I don't like going to the Apple Store. It used to be Advanced Microsystems and now Deviceland and they are wonderful! I have never been to an Apple Store because of them. I get such personalized attention each time. Everyone that works there is great but this time I must an extra thank you to Umamah. I am not super tech savvy and she was able to assist me with all the things I needed to get done before I turned my computer in. She was so kind and patient and didn't make me feel as inadequate as I actually was. I wish more people had customer service like this. My computer had to be left while they ordered the part (needed a new keyboard and trackpad) which could take 3-4 days (a requirement of Apple). Imagine my surprise when I received a call that my computer was ready THE NEXT DAY! My computer was cleaned and given to me like new and it was all covered by Apple care. Save yourself the hassle of going to the Apple Store and come here to take care of all...
Read moreThese people aren't even worth one star, but in order for this to go thru, I had to select at least one. I dropped off my computer to get a hard drive replacement, My laptop had a "?" when I started it. That's all it needed done. I take it to these people. I got a call from them saying that I needed a new motherboard. Which I knew was not true, mostly because I took it to Apple first and they told me what the problem was. I got a missing hard drive prompt, which I would not have gotten if my motherboard was gone. They wanted to charge me for something I knew I did not need. I said "No." I went and got my computer and mysteriously now the resolution on my screen is damaged. It wasn't before. I took them a computer with a need for new hard drive. A fix costing an approximate $150 to fix - according to the Apple Store - and they call me claiming it was a $732 fix. I went and got my computer that still needed a hard drive, but now my screen's resolution is damaged and my trackpad has dead spots. Do not, I repeat DO NOT TAKE YOUR COMPUTER TO THESE PEOPLE. I'm quite sure they damaged...
Read moreI was impressed with the looks of the store! I was getting a new battery for my iPhone 6s. I was told it would take two hours to complete. I’m an 78 year old man with COPD and a serious lower back pain! So I asked her if there was a place I could sit and wait. Oh no, she said. You can’t wait in the store. Covid rules. There were only myself and two employees in this fairly large store. Just give me a corner in the back room. Nope. I don’t drive. I could call Uber and get a ride home. But they would have my phone. No way to call Uber to get back to the store. Seems like they could do some accommodations for me. Anyway, left the store with my phone! Found another place that would do the job in a half hour. They are getting my business! I’ll never...
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