The Arcade House — Local services in Town of Clarkstown

If I could give zero stars I would. This place is a complete rip off! I will never come here again and buyer beware. Most of the machines do not work. Check the machines before you buy your card. We walked in and asked to purchase a card from the desk The worker pointed at the card machine and said to purchase there. All of the games light up as if they are working and functional, but when you try to play, they don’t work, shut off/reset mid game or say “error” with no indication (red light) or sign that they are out of order. We purchased a $100 card and most of the games did not work. We asked the person who worked there to fix the games and they said “someone is coming” but did not provide a time frame. We waited 15 min, asked when someone was coming and they said sorry, I don’t know when but someone is coming. They couldn’t fix any of the games themselves. At that point we asked for a refund because most of the games didn’t work, and our children were getting frustrated; to which the worker replied “call your bank” because they don’t do refunds. I asked to speak to a manager and they pretending to call someone and then said, the manager said call your bank. That is a scam, they know you can’t dispute the charge unless it’s fraud so that tactic is used. The entire place is a scam. There is no Air Conditioning. The place is hot inside. They have no number for kiosk to report issues and don’t care as if this is some scam they’ve done to other...

Improved quite a bit from what it used to be, with no air conditioning and a lack of games. They have arcade games that are fairly hard to come by (Wacca and Sound Voltex), although they break every once and a while.

Staff is nice and the card isn’t too expensive for what you get. I’m a bit out of their usual demographic (I’m 27 and come here to play Wacca and Sound Voltex).

Update- they fixed the broken machines! Recommend...

Rip off and most of the games in this place do not work. They do not refund and the manager does not assist with issues with games or refunds. They have no number for kiosk to report issues and they told us to call our banks as they will not fix anything. If I could give zero stars I would. They ruined the experience...