Pink Dog Parlor — Local services in Town of Clifton Park

Unfortunately this was one of the worst customer service experiences I've ever received :(

I called around 9am to see if 2 dogs could come in for baths, they were great about squeezing us in at 11 & the gentleman on the phone was friendly and thorough.

Since the dogs had never been to this groomer, we arrived early (10:40) to go over any details that might be needed for a new client. Upon walking in, the place is very tiny and there was hair EVERYWHERE. I fully comprehend that this is a dog grooming salon, however, I have never been to one where the entrance floors are covered in all the hair from styling.

When we arrived at 10:40 there was no one at the desk. We waited for 5 minutes or so and then made sure we moved around and talked, etc. So that we would be noticed since the windows from inside the grooming area are clear and the front area can be seen from them. After about 10 mins. Of waiting, a girl with headphones on noticed us and smiled. She kept peeking around trying to see if anyone was helping us but never came out. This went on for ten more minutes before the power went out. Once the power went out she asked her coworkers if they knew anyone had been at the front desk all this time. After running around trying to figure out the power situation, a woman finally came to the front at 11:03.. making that TWENTY THREE minutes of standing at the front desk without being helped.... only gets worse from here..

The woman who came out NEVER greeted us. She was beyond rude and the first thing she said to us in the snottiest and most annoyed tone, was "obviously we have no power and since youve been standing here you saw when it happened and know I havent had time to call the power company". No hello, no asking what dogs we had, didnt ask anything about the dogs nor greet them in any way. When I asked her if she preferred that we take them home or leave them there, while scrolling through her phone and never once looking up, she stated "i dont care, up to you". At this point I was infuriated but the dogs desperately needed to be bathed. I left the dogs and told her to call me within the hour if the power didnt return, and I would pick them up. She took the leashes and turned and went into the back as she said to one of the other girls "well I guess we can give them baths and if the power doesn't come back on she can take them to her own house and dry them". Never once asking me if that was okay..

Fast forward to a little after noontime. I received a call from Michael stating that Michelle (presumably the horrifically rude woman) took the dogs to their home to groom them!!! Obviously the gesture was meant well to get the dogs done, but it would have definitely been appropriate to call me first to see if I was okay with them transporting the dogs around and bringing them to their personal home. It was just totally unprofessional and odd to make that decision on their own. What if there were a car accident or something happened at their home? It was just too unprofessional for me.

Upon returning to pick the dogs up, we were greeted this time by Michael. He asked who we were there for and then answered a call while running my card and handing me the receipt to sign. I was pretty shocked that 2 dogs, both under 15 lbs. Cost $75.00 for just a simple bath and dry. No aromatic shampoo used like our typical groomer, they looked mediocre, and they were still slightly damp which made their ears have "crimpy" hair, etc. Totally not worth 75.00!!!

I own a successful pet sitting business and will definitely spread the word that this place is beyond awful. I have NO idea how they still have their doors open since I myself was cautioned to go there by THREE of my neighbors. The woman is SO rude that it drove me insane for the past 2 days. Hands down worst customer service I have...

If your dog has anxiety, do not subject him or her to this facility. The groomers knew my dog was beaten with a brush at a former groomer and as a result has intense anxiety and fear. The previous 2 sessions at Pink Parlor went well because the groomer was kind, patient and understanding. However, this most recent grooming was performed by 2 other groomers. I was told upon pickup, in front of other clients picking up their dogs, that my dog is "VERY DANGEROUS", and that this is "OUR LIVLIHOOD". My dog reacts to ILL and NEGATIVE actions only. The impatience of the groomer clearly made his anxiety escalate. The groomer should have contacted us DURING the grooming, rather than continue grooming if they TRULY thought him to be so "DANGEROUS". It was unprofessional to be chastised in front of other customers. I was literally so taken back by the lack of care, concern for my dogs, and professionalism, that I was speechless. Pink Dog Parlor does do a phenomenal job in the actual grooming (they know how to cut specified breeds), but AT WHAT COST?? I don't care about the financial aspect. I do care about what they did to my dog to make him incredibly defensive, knowing his anxiety. I care about what they DID NOT do to diffuse the situation appropriately. We will not be returning to Pink Dog Parlor. In answer to your response below, my dog reacted to impatience and reacts to those negative actions. Also, at no time was I embarrassed at checkout as you implied. Right, wrong, or indifferent, no customer should be spoken to in a manner that is demeaning, as you did to me, especially in front of other customers. I said I was chastised, and outright taken back by your lack of...

Worst experience ever!!! I brought my dog for a nail trim and there was no greeting upon arrival, just ripped the leash out of my hand and pulled my dog to the back room. As I am sitting there waiting I can hear my dog crying. A couple minutes later she comes out all annoyed and says to me "ugh I would be done in a minute if he would just sit still" so I said would you like me to come back and help? she said "well yea..." So I go back to help calm him down and she is yanking at his paws, huffing and puffing because he was terrified and couldn't sit still. At that point I said it is fine, don't worry about it! She then grabbed his paw and snipped at a nail and it started to bleed - so now she has to put a powder on it to stop the bleeding - in which she handed it to me and said "here you do it, maybe he will let you." So I did it myself and had blood all over me. I was charged full price and didn't even get an apology for the way she was acting. I couldn't believe it - this could not have been her first time handling a dog that was terrified of getting their nails trimmed. And instead of trying to calm my dog down she was getting frustrated with him and yanking at his paws. It makes me wonder how they treat the animals when you are not around and I will absolutely never return here again. I work at a local animal shelter and I have never seen such treatment of a pet before - usually people who work in this industry are very loving and compassionate towards the animals. Extremely disappointed and I would not...