Verizon — Local services in Town of Clifton Park

If I ever have to go there again, it will be too soon. I was with Sprint since 1998. I decided I was always going to get what I always got if I always do what I always did.

So, 26 years later I decided to give Verizon a shot since there were always my runner up from the beginning. It is now day 3 and I still don't have my service or phone due to The lack of customer service with Verizon in general. So I decided to go this store on day 1.

I spoke with 1 representative and was very nice. I made very clear to What I wanted. I was told $75 would've been my bill. I left, thought about it, and came back a couple hrs. later. Unfortunately, the guy I spoke with was leaving and was told the guy taking over was great. Within the 1st sentence, I could tell it wasn't gonna be fun . So besides the attitude, suddenly my quote was just over 100. As a new customer I wasn't going to pay anything more than I was already paying with Sprint. I told him and the response I got was nothing but attitude. So I left.

On day 3, I decided to give it one more shot. After a three hour conversation on the phone with a representative from Verizon I was finally ready to go get my phone at the store. Unfortunately, my phone screen was half black due to a crack. The representative had told me I just need a signature which I couldn't give her at the moment, so I walked into the store thinking I could ge in my email and click the box. I walked in. They said everything's ready except for my account is pending due to the signature. I asked him if there was anything in there I could use to just go in my email and click a box and the same guy with the attitude said no. No, I'm in a Verizon store and it's a very big one trying to become a new customer. I was also told which I understand, they have nothing to do with the representatives and I had to get that last box checked through them before the store could get me my phone. I said you guys don't have anything I could use to get into my email to click one box. The "nope" and the expression was all I needed, I turned around and walked out. Now the store is in a plaza, . I was on the phone talking to a relative, who also has 4 phones through them. One of the workers from one of the stores heard me talking, and said you're more than welcome to use my computer at my store if you need to. Probably the further she can be from a phone business without giving names out. I thanked them, but I spent way too much time with Aggravation and decided to go on my way. So I ran into a friend later that night and shared my experience. They had the same problem with the same guy with the same attitude. Hopefully, the kid figures out what he wants to do and gets out of that business because I can imagine the people walking out of...

Very poor customer service and staff that are either dishonest or incompetent. I went in on 10/12 to try and take advantage of a promotion that would allow me to get $800 trade-in credit. Despite the website stating they are taking walk-ins they told me i would have to make an appointment. I was not able to make an appointment until 10/15 and asked if the deal would still be valid at that time. The person i spoke with stated, "oh yeah, its good till the end of the month." On 10/15 i go online again to check the deal and low and behold now my phone is only worth $440 credit. when they call to confirm a few details prior to my arrival I bring this up and they say oh, its cause you are on a lower tier of unlimited, if you upgrade to one of the premium plans you will see it but we cant do that in store without upgrading you to the highest possible tier so you'd be better off doing it online. So i go ahead and get online and upgrade my plan and what do you know i still don't see the deal! turns out after speaking with customer service on the phone the deal expired on the 13th so i cant get it anymore. SO i have now wasted a significant amount of my time and upgraded to a more expensive plan for LITERALLY NOTHING. this is entirely unacceptable...

edit despite the response below i believe this truly is the experience you should expect. after calling and being put on hold multiple times i was finally able to speak with the Store manager Reed who seemed very disinterested in the conversation in general. He was not at all concerned about the fact that 2 separate members of his staff had provided me incorrect information and was not willing to do anything to try and resolve the situation. Instead he thought it was a good idea to just re-iterate their deals to me. when i called him out on this he stated very sarcastically "well i'm sorry i'm not showing enough emotion for you about this" I asked if there would be anything done about the fact that his staff had given me false information and he said "well i mean we'll probably review it with the team." ... real...

Look carefully at their quotes when upgrading! Extremely rude and sneaky service. Went in to upgrade my phone. The place was not busy, so there shouldn’t have been any rush. First, they tried adding $20/month insurance to my upgrade quote. They made no mention of adding that ( I don’t have it on my current line) and were inpatient as I was looking over the quote trying to figure out why the math wasn’t adding up. Got the insurance removed, and proceeded with the transaction. A $40 activation fee and a $30 setup fee (noted as phone setup, and data transfer) were charged in store. Once I paid, the woman said just hold them up next to each other when you get home and bring the old phone back within X days and that we were done. I asked if they were going to be setting it up, and they reiterated the process. I asked what the setup fee was for then if I was going to set it up at home. She confirmed it was a service fee for setting up the phone - and only then offered to do the setup if I wanted. I said I was fine doing it by myself, but in that case I shouldn’t have been charged the fee and asked if that was going to be returned. The girl got defensive and reiterated that I could do it myself, or they could do it since I asked. She said I had to call Verizon if I wanted to pushback on the charge for the service they didn’t render and walked away into the employee room. I couldn’t call Verizon from the store since they deactivated my old phone and didn’t activate the new one. Now waiting on Verizon’s investigation to get...