Blue Nile — Local services in Town of Hempstead

Buyer BEWARE! In a world with so many options, do NOT consider this place one of them. Absolutely HORRIBLE “after sale” care for their customers. Don’t be fooled by their kindness and willingness to help you when purchasing a ring. They offer ZERO resolution to any issues after they get your money. I will be following up with legal counsel but I thought it would be nice to warn other potential victims of their poor customer service. The lady in the show room was completely uninterested in helping me find a resolution and to date, “corporate” has been the same. If that changes, I will update this review accordingly.

10/30/23 update. The company is an absolute joke. Tims G | Customer Relations Specialist Couldn’t offer me a fair resolution and is far from a “specialist”. His main focus was that “I was outside of the return window” and didn’t care about the misleading sales practices. I’m asking everyone to post this review to all of their social media and even leave a review yourself. I don’t want anyone else to be a victim. See you in court BN!

11/19/23 update. Once I said I had scheduled an appointment with my legal counsel Tims G said he can no longer communicate with me as the case will be handed over to their legal department. Until a few days later when Serah T., GIA AJP | Customer Relations Supervisor & Blue Nile Repair Specialist contacted me via email saying that she “will be stepping in after reading the entire thread and is confident that I can get you a resolution like you requested”. I’m not going to get into it but Serah and BN tried to get me to accept a deal that would result in $0 shrink for BN. I thought about it and was ready to accept. Then Serah, after learning I had disputed the charges with Chase, said “okay now I have to share everything with my security team and will reach back out to you when they respond- no response required”. After a couple days I was getting upset thinking about it and after 8 days of no response I took matters into my own hands. I went to a local HONEST jeweler, took a big loss, and traded the items in for a piece I was able to gift a woman who has nothing just before the holiday season. Please please please read the other negative reviews and understand that you should bring your business elsewhere. This company is cold hearted and very incompetent. For a “supervisor” to give me such a ridiculous “resolution” speaks volumes about BN’s customer service culture, or lack thereof! This was a clear cut situation where BN took advantage of me and mislead me. They decided to have no accountability. Not even for the unprofessionalism of the showroom lady. All I know with Thanksgiving approaching is that I stayed true to my morales and helped someone in need. Blue Nile is a fraud and absolute disgrace in the jewelry industry. Lastly, for the comments about them being racist in the showroom…..TRUE! I saw it with my own eyes.

12/4/23 update…legal counsel suggested I start with the BBB and possibly mediation to recover some of my losses. While filing the complaint I couldn’t believe how many others had similar terrible experiences. Don’t just go by what you see on Google. Check the BBB yourself!

June 2024 update...the place is still a joke. I was in the mall with 2 of my friends who aren't white. We did a little social experiment and BN 100% proved to be racist like other reviews had suggested. They have 0 empathy for their customers. You matters well buy your ring from a jewelry flea market because those jewelers have customer service skills BN is not even capable of having. Legal counsel said I had a solid case but attorney fees would've been close to eating up almost all of what would've been awarded so I changed my mind. To this day, BN is the worst company I've ever dealt with. It's evident that they have a really terrible culture about customer service because once you pay they have NO post purchase support. Leadership doesn't care either. They should be ashamed of the way I was treated and taking my daughter's...

I went 3/20/21 with my fiancé to look at wedding bands for myself. We waited in line for a while & a short middle eastern man (idr his name) got us and we told him our reason for coming in. There was already 3 customers inside and he did not let my fiancé in due to “high capacity”. Mind you prior to me coming in there was a couple also there, making it 5 in total inside. (FYI, right after I left he took in 2 women inside with 2 baby carriages with the same 3 customers still inside). I went in alone and he did not let me try on any rings at all, when that was my sole purpose in going in. He showed me the ring from a far and on the computer only. I left out of there so disappointed for him just to show me rings from the tablet when I have already done that on the site & had told him the specific option rings I already wanted. I just wanted to make a decision by trying them on. We were going to do the purchase right then and there. Next day we called to verify the guidelines because we were so confused on how things went down and was informed that they are indeed letting customers try on rings & were unsure why we were given false information...we were completely discriminated by our race, not taken seriously and judged by our appearance (I was in sweats, pull over sweater, sneakers and fiancé had a durag on). Completely wasted our time. It’s the only day my fiancé and I have the day off together & we wanted to get things done. The next day when we called to verify, I scheduled an appointment and went without my fiancé and called him out (the worker). He completely lied about the whole thing, stated I did try on rings and that he never told me that I could not try them out and then just walked away and ignored the whole situation as if it was nothing. If it was a lie, why did I have to come back a second time back to back to try on rings? So unprofessional & such disgusting behavior. No one should be treated that way. I’m wasting my money on your business, treat me...

My fiancé and I drove over 2 hours to get to the store. I was so excited to be there and see a few of the wedding bands I had been looking at online. I was told twice that they did not have a ring that they showed in stock online, but then they "found it" later, which happened to be the only ring out of 5 that was on sale. The customer service was absolutely terrible. The woman we worked with, Jeanne, had no personality and acted like we were bothering/inconveniencing her even though we had an appointment. She did not ask us any details about the wedding, even the date, which has never happened at any other jewelry store. We could not look at any other rings in the cases either. When we asked about the sizing and warranties, we were treated like we were going to damage the ring on purpose based on her responses that we shouldn't need a warranty like other stores offer. Despite all of this, we did buy a band which felt like buying something from a robot. We walked around the mall for a bit and discussed the warranty or lack thereof. We ultimately decided this was not best for us, so we went back to the store to cancel the order. When we went back, we were greeted by 3 sales people. We said we wanted to cancel the order, not a single one of them asked why or if there was anything they could do which is just strange and not good customer service. They cancelled the order and I'm just hoping that I actually get the refund so I don't have to deal with them again. Their rings are beautiful, but the poor customer service really detracts from that. Combined with the lack of warranties, we will never go back...