DICK'S Sporting Goods — Local services in Town of Hempstead

Today I went shopping with my boyfriend for some new running shoes that we both desperately needed on the one day we were able to have off together. I live out of state and was not expecting the craziness of a NY mall approaching the holiday season, so to say it was crowded was an understatement. We didn’t really know what we were looking for and needed to take the time to try different shoes on and spend the time to make a decision on what to us is a large purchase post pandemic. Let me first say-the entire department was working hard to keep up with customer demands getting pulled in every direction interrupted by other customers with other department questions etc and handled it with professionalism and poise. I have worked retail for years and know the demands the holiday season brings. Now to the real reason I am taking the time to write the review-KIMBERLY. Kimberly in the shoe department was next level amazing. She juggled every customer with ease, was so polite and understanding to all, and made every effort to go above and beyond to solve any customers problems. The thing that made it especially memorable is that although we said we were just looking, she would continue to check in on us for the hour and a half we were there, and ALWAYS addressed us by our names “How do you like that fit Kevin? Rachael did you want to try on a similar pair like this..” etc Like even though we were quietly trying to find shoes that needed to be best bang for our buck and tried to keep out of everyone’s way, she made an effort to give us our space while making sure we were taken care of if we had any questions or needed to try other options. Because of her attentiveness, it ultimately led us to make a purchase we hadn’t planned on deciding that day. She was literally the lead waitress of the department and kept everything running so smooth. When I found the manager after to commend her efforts, I was shocked to learn she had only been with the company for 4 weeks. In case I don’t get a survey emailed to me, I wanted to attempt to leave feedback here. A new hire like that for the holiday season is a diamond in the rough, and I truly hope her efforts are noticed because she is a true asset to your company and will be considered for future advancements. Thank you again Kimberly for all your help, kindness and efforts for making this crazy, post pandemic holiday shopping...

Yeah, I have to agree with most of the other reviews. I purchased a couple of items here and went into return them a few days later with the receipt and the tag still on them. After taking the items from me, they told me they would not issue a refund and that I needed to contact a third-party company that they work with and could not tell me anymore. I filed a dispute with my credit card company and file a complaint with corporate headquarters. In addition, a young man at the store, misrepresented himself as the store manager. They do not tell you this when you purchase the items. Apparently they are working with a third-party company that tracks your returns at other stores and then surprises you when you come in and tells you that you cannot return things. Absolutely disgusting business practice. The store and store manager was unwilling to work anything out with me and I was forced to file a complaint with the Better Business Bureau and my credit card company. The credit card company was aware of this practice and agreed that it is pretty sleazy. I have a lot of friends that work as coaches in schools throughout Long Island and have reached out to all of them to ask them to avoid shopping at Dick’s Sporting Goods stores...

Went to the store because I thought it would be faster and more efficient than ordering online. It was not. I waited 40 min for a jersey to be unlocked after several different employees walkied for assistance. Still no one came. Finally someone came and unlocked the jersey for me and walked me to the register. There was no one on the line and he told the cashiers that the jersey was mine and that I was next. There were no arrows or signage at this particular register so I stood next to the register where they had placed my jersey. A line formed while I waited for them and they tell me I have to walk to the back of it. I tell them I’ve been standing here the whole time at which point the cashier michael (Mike) says he doesn’t care. I can go to the back. I argue that his colleague just told him I was next and he states “don’t you have eyes. No your not.” Completely inappropriate, unprofessional and I will never come back to this location again. It wasn’t until I put my things down and began to walk out that another cashier a young lady told me she...