Lennon's WB Wilcox Jewelers — Local services in Town of New Hartford

What a dishonest place! Read till the end. I rarely leave one star reviews but this one deserves ZERO

Brought in an expensive engagement ring to be polished. They took a grinder or some sort of material-removing tool to the side of the band and destroyed the ring! They ground so close to the diamonds on the Pave band that another jeweler later tells me 2 of them might fall out soon. I was in rush and after they “polished it”, I ran out the door to run errands at my office so I didn’t notice anything at first. I only noticed when I opened and looked at it later. When I saw, I drove right back to their store and complained to their owner, MELISSA, in about an hour since I first was there. They all started DENYING DOING ANYTHING TO THE RING! Are you serious? And they said I have no proof since I left and came back with the ring an hour later.

My sister was there with me and saw how I gave them the ring, and how I got it back. My brother earlier in the day saw the ring too before they destroyed it. It’s not like there are no witnesses to prove that it was not like that before they handed it to me!

Melissa said “we can prove it, watch our camera footage” and “that we aren’t usually allowed to show to our customers”. The camera was zoomed out so far and at some points the corner of the room gets blocked by cabinets so you can’t see what the ladies were doing with the ring. Obviously they didn’t just inspect it, they definitely took abrasive machines to it

To make things worse, still denying they ever did anything to the ring, they asked how they could make things right. They offered $600 off a ring band they had in stock that looked similar to mine, and that they can take of the main diamond off the ruined ring and make this new ring. They were offering me to buy from them, ((another sign they set this all up to make an extra sale from me!!! )) And PROMISED me by tomorrow (next day) they could do that. I had no choice since the day after I was going to drive out to a different state for my proposal. Next day they call and I’m expecting them to say “we finished your ring”. But no. They said we apologize we weren’t able to make your ring like we said, something about the prongs being too big on the band blah blah blah. I ended up having to come take my original ring back that thankfully they did not start taking apart yet. They couldn’t even look me in the eyes. And said “I hope you have a great rest of your day”

HOW can I have a great rest of my day when I have to leave to propose the next day and have a destroyed ring to propose with!!!!

I ended up having to shop at a whole bunch of local jewelers, and Royal Jewelers in the mall were of great help, said this is not the first time they heard of Lennons WB Wilcox ruining jewelry!!!

I cannot believe a place like this is still in business. Even if this “apple” looks good on the outside and is rotten in the inside, it’s only a matter of time before this business falls apart and rots completely.

I expect an APOLOGY from Lennon’s WB Wilcox Jewelers on Commercial Drive. In addition to that, I expect Melissa the owner to FIRE whoever destroyed my ring and was lying about not doing anything to it. I have a feeling it was the young blonde lady that handled the ring, but it could have been someone else I don’t know for sure. [In the photo I circled the people I had interacted with there]. You cannot have people shopping here trusting you with such valuable and expensive gifts when you have such dishonest and horrible employees. You have my number Melissa and I’ll be waiting for a call!

The only positive of all this is that I didn’t let anything stop me, and the day after I drove out to propose, and she said YES:)

DO NOT TRUST THIS PLACE with any jewelry, I would not wish anything close to the horrible experience I had...

I purchased a set of earrings for my wife last Christmas. I purchased them from the Clay store that was closing down. I paid approximately $400 for these earrings and that was discounted for the closing sale. My wife found the earrings uncomfortable and did not like wearing them so I tried to sell/exchange them elsewhere. I brought them to Hayden Jewelers in Liverpool (Who are awesome by the way) and asked if i could have a value on them, as they cant be returned due to the store closing. They called me back and stated that they were not interested in them due to the poor quality of the diamonds and actually compared them to a jc penney or wal-mart quality earring. Now I am stuck with these earrings that I can do nothing with.. Severely disappointed that Lennon sold me crap jewelry at an outrageous price tag. The worst part is I know the woman who sold them to me...

A few months ago, I won a necklace during a social media giveaway. I absolutely adore this necklace and was in complete awe when I won it. Unfortunately, one of the links on the chain came apart. I brought the chain back to the store to have it repaired, fully prepared to pay for the repair. Nope! The store repaired the chain for free! I was also pleased that despite being told my chain would be done in 2 weeks, it was fully repaired and ready for pick up 3 days later!

I own many other pieces of jewelry from Lennon’s W.B. Wilcox. I can confidently say that I’ll always return to Lennon’s W.B. Wilcox because every single employee handles their job with pride and care. Their customer service is top tier. I love supporting local businesses, especially when they take care of their customers well and give back to...