Corwin's Jewelers — Local services in Town of Southampton

Brought my watch for repair of a loose dial. They fixed that, but the week afterward, the watch minute and hour hands froze up a couple times. I returned the watch and they observed the watch for a few days and the problem did not occur, so the watch was returned to me without anything done. The watch hands froze up again twice this week and again I returned to the Southampton store for the same problem. The store people told me they were going to watch the watch to see if there was a problem. I have photos of the frozen watch hands but that was not enough to convince them! Then they said they would send it out again and get me an estimate for the repair, at my cost!! I have always had this watch repaired at Southampton’s London Jewelers without any quality issues, but at the time I sought out help from Corwin’s, my “go to” place was closed. One star for Corwin for terrible customer service, and waste of my time over multiple trips there. They claim the intervention to fix the dial had nothing at all to do with the hands freezing the week after their repair man fiddled with the piece. I simply to not accept this failure to make things right and will never use nor recommend doing business with Corwin again. One hour later addendum: Corwin messaged me to let me know that my initial payment of $85 is going to be refunded to me. Note that I was repeatedly clear about the watch intermittently stopped and gets going when I reset the hands. At no time did Corwin tell me that they would pay for the added repair costs. I did get quite angry with the staff due to the frustration over how my concerns were addressed, and I apologize.

Update: After having that watch repeated stop, I brought it today September 25, 2025, into Southampton’s London Jewelers for that same problem. Their expert took it and opened it up immediately and said the problem was probably from a loose battery not being secured properly by a plate. He explained that he observed the battery to be loose when it was supposed to be held snugly in place. He said the battery was fine and that there was no need to send it out for repair. Not only did I appreciate the friendly and helpful London Jewelers staff, the location has incredibly delicious quality chocolate cookies and other treats (free) while you wait. Finally, the watch was returned to my wrist with the time reset and I was wished well and WAS NOT CHARGED. Now that is perfect customer service! Unfortunately that initial trip to Corwin’s long ago, was on a day London Jewelers, my usual...

Travis Corbin of Southampton is one of the most reputable jewelers that I have ever encountered in my 50 years of buying jewelry, first for my Mom, then my wife and now my daughters. and granddaughters! I have been coming to Southampton for 45 years and knew his Dad, when he succeeded his grandfather. The store is iconic in the village! Personally, even I am somewhat intimidated by walking into Tiffany’s of Van Cleef,but, never did I think a second about walking into Corwins in Southamton. They are professional, highly trained and warm and inviting, they will answer any question and if they need clarification, they will call on Travis , the owner and 3rd generation Gemologist. You can TRUST Corwin Jewelers of Southamton! BTW I personally purchased a Presidential Rolex (Pre-owned) from his father and a pre-owned Rolex for my wife and recently purchased a beautiful diamond ring to celebrate our anniversary 53yrs and the successful completion of double knee...

I recently brought my ring to Corwins to be resized. First, I did not expect such quick service. I dealt with Leslie who was amazingly knowledgeable and extremely helpful. Met all my expectations and then some. This ring came back like the day it was purchased. I highly recommend Corwins to anyone, they are trust worthy and professional.

I sent another ring in to be turned into a necklace. And it is Magnificent. I know people have trust issues when it comes to jewelers. But if you’re going to bring it anywhere? Bring it to Corwins. You will not be disappointed.

I could not be happier. And will continue to bring all my precious gems there. Thank you so much for going above and beyond my...