Xanadu — Local services in Town of Southampton

If i could give it less than 1 star, I would. I felt like I was in Pretty Woman after being made to feel like I don’t belong (and then also spending my money at lovely other establishments right next door). When going to try on items, I felt fat shamed by the Sales Associate there and then when I had only FOUR items in the dressing room, the Sales Associate shouted at me across the store about the number of items I had. It was really tacky. The experience made me feel profiled as a thief. When I called to provide the feedback, they basically said « yeah people steal so we have to limit the number of items », while completely missing the point that their bedside manner and profiling is absolutely inappropriate, not the policy (which I was under). No apologies about the experience or a desire to provide an elevated (or even basic) level of customer service. I won’t be shopping there in the future and based on these google reviews, I would bet a lot of other people...

I am a big fan of supporting local stores, but I will never step foot in Xanadu kids again. Went to return a gift for my grandson and was told absolutely not without a receipt. I wasn't looking for money back, only a store credit but no exceptions. So I left and we tracked down the receipt and when I went back, they still would not accept the return because now it is over two weeks and some of the items were on sale. I wasn't looking to be compensated for the full price! Again just looking for a store credit so I could buy something else. And the items were sweatsuits which are seasonless. Local shops take note: if you want the patronage you need to be accommodating and show good customer service. EGG, a children's store a few doors down is a much better choice and will be getting my business...

Extremely rude manager, profiled me as someone who steals designs or something when I wanted to show my sister a too she might like. “It’s against store policy” however a mother did the exact same thing while I was in the store and the manager spoke kindly to her and helped her. The manager continued to stall me around the small boutique and question my intentions. I mentioned that the woman did the same thing as me but she said “oh but I know her.” I compared the situation to bending the rules for friends, she said “no, she shops here often.” I reminded her that she told me it was against store policy, I guess when you profile someone as a thief, you don’t think that maybe they would’ve liked to be a frequent shopper. The situation was disgusting and left me...