KFC — Restaurant in Town of Wallkill

This place went down hill ..and I mean a lot . I walked in and there was a couple waiting . I walked up to the counter to order , now mind you there was like 5 people in the back putting orders together. The young man at the window serious looked at me like 5 x , at this point now I'm standing there like 10 mins ..no be right with you or not ever a stare ..finally I caught the young man who was doing the window orders and I blatantly raised my voice and said ..Is there any one here to take my order , he seen that I was a little upset ..he said oh excuse me I will take your order .so he takes my order but I have to backed up before he came over 2 more people came in so now there are 3 of us standing there no acknowledge us no smiles no give me a minute nothing ..now jumping forward the young man too my order and as I waited ..I seen some things that wanted me to speak to the manager so here it goes . This is what I observed while waiting 1 . None of the young ladies has any thing but a baseball type hat to cover their hair . A young lady was taking her gloved hand putting chicken in the boxes now she was told to go and take orders ..NEVER CHANGED HER GLOVES ,WASH HER HANDS she went straight to the register with the same gloves and commences to type orders with gloves she turns around with same gloves and starts getting orders together with same gloves ..and she with same gloves touched her nose ( like to swipe away her hair off her face ...) yes her hair was all over the place under the hat .. 3 . There was another girl who was putting orders together whom seem to be quick but I notice that she also kept wiping her face with gloved hands and still putting together orders . Now I know busy but maintaining cleanness is vital especially working with food .. 4 the soda machine counter was soaking wet and sticky I didn't even want to get my soda I took a napkin and wipe it as best as I can .. The tables and floors needed some cleaning I have been in Middletown for all my life and I been going to KfC since it opened it's doors but this was the first time that I ever seen this place run and looked like this and workers ( I know work hard ) but there is definitely room for a great...

Save your money! Worst KFC ever. Full of rude people and the worst customer service. I was picking up a mobile order for somebody, 1st issue is they don't use a order number just ur name. Took them 10 minutes to figure out the order I was picking up even after repeating the name to them 500 times. I was then told that my pickup time wasn't for another 12 minutes to pull Around. After sitting out front for another 20 minutes or so I go inside and there is now a line forming for the drive thru. mind you it's been empty inside and out since I got here 30 minutes ago and was told to wait. They proceed to let me stand there just ignoring me while they do nothing behind the counter. Finally I get someone's attention and at this point I've now been waiting 40 minutes on mobile order that should have been ready. His reply was okay, I'll get that started. Started? Really nice.... While I'm waiting some more a elderly women walks in, same two idiots doing nothing behind counter and no other customers in restaurant, they let her stand there with her money in hand waiting to order for at least 13 minutes before they turned out and acknowledged her standing there. Food comes out cold, floors and kitchen within eye view are all disgusting, garbages overflowing. I Repeat do not waste your time or money here. You will regret it after you wait a hour or more at a dirty, empty restaurant putting out cold...

i used to love this kfc. however the past few times ive went hasn’t been so good. i do online order and they don’t give me utensils and forget all of my sauce. one time, i got 4 bbq sauce (which they charge you for) and i brought it to my car and seen they gave me no utensils and none of my sauce. i have no problem going back in and asking for it nicely, but then this woman behind the counter was rude to me for no reason. she didn’t even greet me she just looked at me with a bored face and i said “hi can i please get 4 bbq sauce i just got an online order and my sauce was missing.” and she argued at me that i got 2 honey mustard and 2 bbq. which was completely wrong. im not sure if she was looking at another order or what. but who cares! honey mustard sauce and bbq sauce cost the same. im asking politely for the 4 sauces i was charged for and never got. why make a problem when there’s really not? since there was someone behind me i didn’t want to take up their time so i just took the two honey mustard and bbq and left. it’s like that woman just woke up and chose violence that day lol. i don’t get what the big deal was. i could see if was gross about it but she was being rude to me. i don’t go here as often anymore for the recent experiences which could easily be prevented and handled quickly and politely. staff used to be nice and usually get orders right. now,...