Boost Mobile — Local services in Troy

They're aren't enough stars to show my appreciation for Scott @ the Troy Boost Mobile store. For some reason, someone at Boost thought it would be a good idea to move only my wife, out of 4 phones, to the AT&T network that we went to Boost to avoid for network issues. Then, they decided that cancelling my wife's phone was a good idea. When I called to t'shoot, all the rep could do was tell me that someone called and said we asked for her line to be removed. I've worked with Scott many times and several times calling 611 the rep tells me "you have to go into a store to do that" only to find out they were lying and that the situation needed to be handled with support. I conferenced Scott on with the rep, who was nothing less than rude to me, and working on getting me aggravated telling me that in order to get her phone turned back on I would need to pay another month and it will be turned on in 2 mins. My bill isn't due for another 2 weeks. THEY disconnected it. I was furious. Scott jumped on and took the matter in his hands. The rep. respected Scott as Scott explained that this was a Boost issue. Few minutes go by, not getting anywhere, Scott tells me we need to end this call. Scott followed up with me, made a few phone calls to higher ups and within a few hours her phone was on. We love Boost Mobile. We live in the woods and it gets great service. I would say the customer service rep could use some schooling. Thank you Scott for always having your customers best...

This is the worst phone company possible. Ive had countless problems with customer service and even more so with my coverage. Boost is not good on their word. And are complete scam artists. Due to a worker error, my phone is now locked under boost and cant be unlocked, even though this phone wasn't purchased through boost. They literally stole my phone. Their service was decent when i first got it 10 years ago, but has only gotten worse since. To the point obviously im switching and trust me when i say, ill do just about anything to avoid switching anything in my life up. Very much do i hate change, but more than i hate change, i hate this phone company. DO NO LET THIS COMPANY SCAM YOU WITH THEIR SHITTY SALESPITCHES. JUST GET MINT OR LEGIT ANYTHING ELSE. BOOST IS A...

One too many times we were given inaccurate &/or misleading information; and some just false. They are married, the two reps, a good old-fashion double team. He lies, & she swears to it. Their knowledge of the items they sell is neither satisfying or helpful. As an example, my partner & I both got Stylo 5 phones. A few weeks later my son told us a stylus is included. Didn't take long to locate them,& the speed of our communications vastly improved. All the problems & rudeness were nothing next to the fact that the reception was terrible, deplorable, sometimes non-existent. So we soon left boost for better reception, which we found. I just thought I'd give you all the heads up before you went...