T-Mobile Authorized Retailer — Local services in Truckee

Completely misled on my second trade in by $600. Went in to talk to Owen & Zachary about it b4 I left last Thursday 12/1& they could do nothing but leave a “Post IT” note on Tyler the managers computer. He was supposed to call me yesterday never did & today no answer. Doubt I will ever hear from them & feel it was very fraudulent. My first trade in 2months ago was flawless & wished they told me the promotion might have ended when they said I could get $800 for my wife’s IPhone11 Pro when I traded in 1 month ago - as a result of my first great customer experience. When my bill came, their corporate office said phone was only worth $200 so now my wife’s upgrade is 47.00 per month for 24 months which is crazy. Completely sleazy operation & really don’t care about their customers or willing to help. Shopper beware & have filed complaint with consumer protection & their corporate. You managers need to do a better job of training your employees. I don’t care about the $$$ but being completely taken advantage of by a terribly run franchise. I doubt if I will ever hear from them & guess will have to just let it go. My fault for not requesting documentation but after first great experience didn’t think was needed. Thank you Owen & Zachary for worst retail...

Clearly the other reviews were bogus. I went in to purchases 3 smart phones. 1 was an upgrade and the other 2 were promotions. They had no clue about their own promotions doubting me I had to prove it by showing them the T-Mobile website. 20 minutes later they talked me out of purchasing any phones in the store because it was going to be "difficult" for them to help me. I can tell that they hire a certain type of person based on the way they look and act not on how well they can help the customer. Clearly trying to appeal to a younger generation of customers. Not a hit on the employees but the company. They need training. Nobody has time for this type of service. After all I spent 2 hours on hold and talking to a phone rep to get what my...

I appreciate that T-Mobile offers one free screen protector per month—great perk. Unfortunately, when I visited to get mine replaced, I was told they couldn’t do it because the wrong phone model was listed on my account. Mistakes happen, but the issue could only be fixed by a manager, and I was told they couldn’t provide the manager’s schedule. As someone who works too, it’s frustrating not being able to plan ahead to resolve a simple issue. This experience is just one of several customer service hiccups I’ve dealt with at this location since upgrading my devices. While I’m very happy with T-Mobile’s overall service, this particular store could benefit from better communication...