GameStop — Local services in Tukwila

i've always loved the employees of this gamestop, it's not the closest one to me but whenever i'm at the mall i make sure to stop by. wonderful attitudes, and it's clear they put customer needs before what the store needs. was considering buying a pair of razer headphones ive been eyeing online but wanted to see in person first, and while they were good headphones, alex (i think?) kept what i needed in mind and we both came to the conclusion that the headphones i wanted wouldn't work. he proceeded to give me his recommendation that i will definitely be looking into, thank you!!! on the flip side i bought mtg boosters and didn't the card i wanted sadge but yeah! love this gamestop and the stuff offered at it! will be back again (for more mtg cards i have an issue) (and also probably xenoblade when...

Been a customer for 15+y pre ordered Hogwarts in October. Received it one week after release with the game broken and opened. Emailed customer service immediately. Didn’t receive an answer so I did the refund process online on their website. Received an email that I have until October 11th to return the game. Go to a store to return it and I’m told I can’t return it because it’s broken. I call customer service and I’m told I should have returned it by October 11 2022! 🤦🏻‍♀️ The game was released in February 2023 I explain. I’m then explained they need to send that request to a certain department and I will receive a label by email to return the game but instead I receive an email stating that this is outside of their return policy because I had the game in possession for too...

Shopping with GameStop has been the worst nightmare. I ordered a gaming system over a week ago. It was supposed to be shipped to me. It is now lost in shipment, and GameStop will not reach out to me. They will not answer their phones when I asked about it, they tell me I need to wait seven days past the date so now I have to wait over a month to even get a response from them and then get a refund because I do not want the product. This is ridiculous. This is theft. I will not be shopping at GameStop ever again. This is...