As a Marriott associate and Titanium Elite member, I’ve had the opportunity to stay at a wide variety of our properties across many brands. I’ve seen life behind the desk and as a frequent guest, so my reviews are always transparent and rooted in real experience.
Recently, I traveled to Seattle with 10 family members and friends before embarking on a cruise. We booked two of the two-bedroom suites at Element Seattle Sea-Tac Airport, and I have to say—it was the ideal setup. Every person had a bed to sleep in, and the layout gave us the comfort and flexibility we needed for our two-night stay.
First Impressions: The surrounding neighborhood is peaceful, with shopping centers, local businesses, and the Seattle Chocolates factory nearby. The hotel lobby was very clean and modern. We were warmly greeted by the front desk staff the moment we arrived, which immediately made us feel welcome.
The lobby has a beverage station offering water, coffee, tea, and hot chocolate, which is a thoughtful touch. There's also a bar/lounge area—although I didn’t personally use it, it looked like a great place to relax and catch some TV.
Rooms & Amenities: This was my first time staying at an Element, and I was thoroughly impressed. The rooms were spotless, with extremely comfortable beds, large TVs, and a kitchenette stocked with the basics. Both bathrooms in our suites were very spacious—the master with a walk-in shower, and the second with a tub/shower combo.
There’s also a gym with a solid range of equipment and meeting spaces available for business travelers, making this property suitable for both leisure and work stays.
Exceptional Staff: The standout part of this stay was the amazing service from the team. From the breakfast crew to the front desk, I want to extend my sincere thanks and recognition to Dominic, Anita, Bheng, Kris, Bunni, and Lynette. I’d also like to shout out the front desk agent working the night shift on April 22nd—though I didn’t catch her name, her professionalism and care did not go unnoticed. The staff made us feel right at home and were always just a phone call away for anything we needed.
Breakfast Experience: Breakfast exceeded expectations. The spread included breakfast tacos, fruit, pastries, multiple juice options, eggs, coffee, cereal, and oatmeal. The setup was clean, well-organized, and reflective of Westin brand standards. I appreciated the variety and quality—it was a step up from the typical continental options.
Parking Feedback: The only issue during our stay was the parking lot experience. While I had no issue with the $22 overnight fee (especially compared to rates I’ve seen in other cities), the access system was frustrating. Our tickets wouldn’t always work to exit, so we had to press the help button each time. Hopefully, that’s something the property can streamline soon.
Return Visit: After a great 9-day cruise, I returned to this property and was once again met with excellent hospitality. This time, I had the pleasure of meeting more incredible team members—Adrienne, Lourdes, and Kyley—who each went above and beyond to ensure my second stay was just as smooth and welcoming as the first. Their kindness, professionalism, and attention to detail truly stood out. In fact, the entire staff at this property—from the front desk to housekeeping to the breakfast crew—deserves recognition for consistently delivering warm, high-quality service. They should all be commended and rewarded for the level of care they provide. It's team members like these who make the Element Seattle Sea-Tac feel like a true home away from home.
Final Thoughts: If you’re looking for a clean, modern, extended-stay option near Sea-Tac with great amenities, a full breakfast, kind staff, and spacious rooms, Element Seattle Sea-Tac Airport is a solid contender. Thank you again to the entire team for making both of my stays easy and enjoyable—I wouldn’t...
Read moreDuring a June 23-26, 2025 stay at the Element by Westin at 515 Industry Drive, Seattle, WA 98188, I was charged for a "damaged tv," with no notice/explanation/opportunity to dispute. On June 24 around 9:40 p.m. I had been in bed for about 40 minutes watching TV when suddenly the TV went black in the lower 1/3 of the screen & proceeded to turn off completely. I had only touched the TV twice during my stay, once earlier that day holding the left edge to gently glide the TV to the side on it's swivel to see it from the couch, as is meant to do with those TV's, & back toward the bed later that evening. I was not touching the TV when it stopped working & did not damage the TV at any time. It was late so I went to sleep & called the front desk in the morning June 25 to ask if maintenance could look at it before I left for the day. Maintenance came to my room, looked at the TV, said he was going to get a new remote to see if that fixed it & if not he would replace it with a new TV. I said thank you & left for the day. When I returned that evening, there was a new TV in my room. I checked out on June 26 & asked to have my folio emailed to me as I usually do. That morning I noticed the charge on my folio for $770.63 for a damaged TV. I called the hotel & the front desk clerk said she saw the charge but thought I was aware of it. She transferred me to the manager Joseph Blackburn, who was rude & short, saying only "the damage occurred during your stay so we have to charge you," "you must have caused the damage" & "we have to charge someone & it's your word against ours." Joseph refused to give me information on how to contact his superior, so I had to file a Better Business Bureau complaint in hopes that someone in corporate would review it, as I couldn't believe it was Marriott's policy nor their normal customer service. I was staying at this location average 5 nights per month and had 19 future night stays scheduled through the end of the year, which I have now cancelled. In response to the BBB complaint, the entire charge was reversed, however the tone/verbiage of the email showed that the Element continued to blame me for the damage. I worry that I would be charged if an appliance such as the dishwasher or refrigerator were to stop working during a stay, or I would be charged for water damage if a pipe were to burst during my stay. For that reason, I will no longer be staying at an Element, which I learned is an "independent franchise management company unaffiliated with Marriott" so I believe they basically pay to be listed as a Marriott hotel. Marriott's consumer affairs office served solely as mediator for the purpose of the BBB complaint. I am giving a few stars because Lynette at the front desk and the folks in the breakfast room were always very nice and helpful and the rooms were clean and comfortable. There were problems with noise in the early morning hours that were not resolved by calling down to inform staff (loud voices for hours coming from the floor above) which I resolved with ear plugs provided by...
Read moreWe stayed here back in September and were pleased with the experience. The hotel is new, and as mentioned in other reviews, has a great breakfast spread. The staff are consistently kind and outgoing and there are bikes, a great exercise room, a pool and hot tub. However, upon returning this time in January 2022, we were NOT as delighted due to some safety and health concerns. The parking lot when we entered was an ice rink as it had not been salted or plowed, but where we really lost it was the room's cleanliness, or lack thereof.
Before I totally Karen out on everyone here, let me add, I have a LOT of empathy for hospitality workers. I have worked cleaning hotel rooms and it takes a lot of attention to detail and a solid work ethic to get through linen changes and room cleaning in the short time available. I don't strip beds when I leave a room, but I do try to clean up any clumps of hair I leave in a shower, or make sure all trash is cleaned up. TIP YOUR CLEANERS PEOPLE (also don't leave your room a "tip")
However, the details missed on cleaning this room were just gross and made me question whether the room was cleaned at all. There's a pandemic on, so a lack of cleanliness is potentially hazardous....and some of these issues are big enough that it's clear this room hasn't been properly cleaned in a while:
Cellophane wrapper (like off a deck of cards) left on couch Pots put away in drawers still dirty Bathroom floor not cleaned properly, with hair and dirt in corners. I wiped the floor down with paper towels to clean up and they came up totally filthy. TOENAIL CLIPPINGS in a corner behind the toilet & waste basket Dried urine behind toilet seat around the seat hinges (you know where it gets gross when you have a teenager? yeah that)
We ended up staying two nights because of illness, and had to clean the bathroom due to said illness, so I think it's far cleaner than it was when we moved in. It's pretty clear that someone untrained OR very, very rushed cleaned this room though, so I do believe management needs to pay attention to what they can do to support their cleaning crews. We still will not stay in this hotel again until they hire the appropriate volume of staff to take the time to clean each room properly and thoroughly, and I'm very glad we stayed on points because I would have been disappointed to pay for this level of grossness in the room.
(BTW, we still left a tip because housekeeping in most hotels doesn't pay a living wage, especially in a high rent city like Seattle. Tip...
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