Courtyard by Marriott Seattle Southcenter — Hotel in Tukwila

The whole experience from after booking went from bad to horrible. This is my first time staying at a Marriott hotel and probably will be my last. I will also make sure to share my experience with family and friends, in addition to other review pages.||||After booking the reservation, my credit card company notify me that they declined the charge for fraud protection (make sense since im a ca resident and the charge was for hotel in wa). I called Marriott's customer service line to check that my reservation was still in tact and to charge my card again. The rep on the call said: "what happened that your card declined, you dont have money in your account?" after I stated the reason the card was declined. That was incredibly unprofessional and condescending of the rep to speak to a customer that way. I then asked about the reservation request of having fridge with freezer in the room as i will be traveling with an infant and will need to store breastmilk (i put a note at the time making the reservation). The rep said the hotel concierge will contact me if the hotel cannot accomodate my request and not to worry. ||On the day of reservation, i checked in using the bonvoy app, but was told that i still need to check in at the front desk. What is the point of the app telling guests they can check in using the app and using their phone as key to access the room but in reality, guests cannot do that? The concierge said the app check in does not replace checking in with front desk. When i inquire about the fridge with freezer, the concierge said they werent aware of my request and therefore, cannot accomodate it. They suggest they will keep my breastmilk in the kitchen freezer. That was honestly not optimum because who knows whats in the kitchen freezer, who has access to it, etc... Breastmilk is considered medically neccessary and I am disappointed that a big hotel group like Marriott failed to support breastfeeding mothers and infants like this. After i gained access to my assigned room, i did a once-over check and found that the bathroom was not cleaned well. There was still hair stucked to the shower wall and the shower's soap dispenser. There was also no hand soap for the sink. I went back to concierge to let them know of the issue at around 5pm and was told that housekeeping staff might have left for the day but she would see what she can do. No offer of changing room after sharing room may not be cleaned? Disappointing. I left to eat dinner and come back, and the issues were still there, unsure if housekeeping did come back or not. Housekeeping entered the room twice during my stay and the issued i mentioned still persisted.||To add salt to all the injuries, this particular location charged parking fee for staying guests. Much smaller and cheaper hotels allows guest to have free parking for at least one vehicle, this one does not. When booking reservation, i was not informed of this charge, until after booking and payment is done. Not only the Marriott has bad accomodation, it is also sneeky with its charges. Cheaper hotels than the Marriott at least supply slippers and bathrobes in the room, the Marriott does not. ||||When all these issues were brought to the manager's attention at checkout, the manager said: "courtyard marriot catered only to business travelers, not leisure travelers such as family with small children, therefore all accomodation are standard to business travelers. If guests are not business travelers, other options might be better than Courtyard Marriott." What I am getting out of such an explanation is, Marriott is happy to take its guests money indiscrimately but accomodation is catered toward single business traveler. Why then does the Marriot not stated that its courtyard option is not for family? Why not put in your advertisement that only business traveler is the clientele Courtyard wants? ||For all the trouble and issues, the manager comped two nights of parking as a form of apology, which...

Checked into the hotel with a nice young lady at the front desk. Room was clean, location was great. Went and had dinner with my cousin whom I'd never met before at Claim Jumper not too far from this location. Make a quick stop at Walmart filled my rental up and came back to work and relax. This is where things go downhill, I stepped outside on my 3rd floor patio around 10:55p to meditate before going to bed. As soon as the patio door closed it clicked but I didn't panic because there was no way the door just locked. There's nothing stating this is an auto-locking door. After 15 minutes meditating and I stand up to unlock the door and boom! Nothing....its' locked. I call downstairs to advise the front desk of the issue and was advised this happens often and housekeeping would be up shortly. Okay fine 10 minutes at most and I’ll be able to get some sleep and prepare for my early morning flight back home. Nope not the case about 15 minutes pass and the housekeep drives by in her car to let me know they are working on it. 11:34p I call back downstairs and I’m advised they are having trouble getting in because my room door is double locked. 11:44p I receive a call from the receptionist advising me they are still working on opening the door and they may try the adjoining door from the other room. 12:04a I receive a call they their “engineer” has been called out to assist. When I asked how long that would be I was placed on hold, I merged the call with my husband whose in Texas because he’s concerned at this point. 12:08a I receive a call from Jacob (I believe) advising me they are still working on the issue. When I asked how long it would be before his “engineer” was there I was advised they don’t have an “engineer”. I then asked what would they do if I was in the room injured, he advise they would call 911 and at this point this is what he was willing to do since they had no other option to get me off this patio. 12:10a I called 911 myself because my husband wasn’t convinced the hotel would. Of course I call and there hadn’t been a call before mine, I provided all of my contact information and explained the scenario to the 911 operator. At 2:34a I was finally off the patio thanks to the police and fire department, 2:50a I was in a new room. There was never an apology offered other than from the fire fighter who wanted to ensure I didn’t need their service, when getting the new key from the receptionist downstairs they offered a discount on my room but that was unacceptable. All of this could have been avoided with a simple sticker advising this door auto locks. Marriott has to do something to right this...

Checked into the hotel with a nice young lady at the front desk. Room was clean, location was great. Went and had dinner with my cousin whom I'd never met before at Claim Jumper not too far from this location. Make a quick stop at Walmart filled my rental up and came back to work and relax. This is where things go downhill, I stepped outside on my 3rd floor patio around 10:55p to meditate before going to bed. As soon as the patio door closed it clicked but I didn't panic because there was no way the door just locked. There's nothing stating this is an auto-locking door. After 15 minutes meditating and I stand up to unlock the door and boom! Nothing....its' locked. I call downstairs to advise the front desk of the issue and was advised this happens often and housekeeping would be up shortly. Okay fine 10 minutes at most and I’ll be able to get some sleep and prepare for my early morning flight back home. Nope not the case about 15 minutes pass and the housekeep drives by in her car to let me know they are working on it. 11:34p I call back downstairs and I’m advised they are having trouble getting in because my room door is double locked. 11:44p I receive a call from the receptionist advising me they are still working on opening the door and they may try the adjoining door from the other room. 12:04a I receive a call they their “engineer” has been called out to assist. When I asked how long that would be I was placed on hold, I merged the call with my husband whose in Texas because he’s concerned at this point. 12:08a I receive a call from Jacob (I believe) advising me they are still working on the issue. When I asked how long it would be before his “engineer” was there I was advised they don’t have an “engineer”. I then asked what would they do if I was in the room injured, he advise they would call 911 and at this point this is what he was willing to do since they had no other option to get me off this patio. 12:10a I called 911 myself because my husband wasn’t convinced the hotel would. Of course I call and there hadn’t been a call before mine, I provided all of my contact information and explained the scenario to the 911 operator. At 2:34a I was finally off the patio thanks to the police and fire department, 2:50a I was in a new room. There was never an apology offered other than from the fire fighter who wanted to ensure I didn’t need their service, when getting the new key from the receptionist downstairs they offered a discount on my room but that was unacceptable. All of this could have been avoided with a simple sticker advising this door auto locks. Marriott has to do something to right this...