Macy's Furniture Gallery — Local services in Tukwila

We purchased our sectional from Macy’s in the summer of 2018. Upon purchasing the Macy’s sales representative encouraged us to buy their “worry free” protection plan, advising that it covers all damage including pet damage , accidents, and wear and tear. Over the next two years we took good care of our sectional, but we were surprised to see the lack of quality and sustainability with regular use. The sofa did not hold up, and the quality clearly lacked that of what we paid for it. The leather became scratched with very little friction and the structure of the back cushions did not come close to holding their shape. Because of this, we issued our first claim in February of 2020 to repair the scratches in the leather. At this point I am sure that you know that your “warranty” company is garbage. They are impossible to get a hold of, rude, and it takes weeks to schedule a visit and months of multiple visits for any repair plan to be put in place. We had 2 or 3 technicians visit our house before one actually showed up for a fix. When we did finally get a technician to do what he called a repair, it was not a smooth process. He damaged our flooring while quite literally dragging his equipment up our wood stairs, was dirty and reeked of cigarette smoke and was down right rude. While working on the sofa he advised us that we would not be able to sit on the sofa for at least three days. We followed his directions and hoped that the problem would be fixed, so we sealed off the living room. After waiting a few days we examined our sofa horrified to see that not only did the spray painted color not match that of the rest of the sectional, but it looked 100% worse. Then after limited use of the spray painted portion of the sofa, the paint literally scraped off and resulted in an acid stained looking result. This is when we started our second claim. Not for any additional damage that we did, but for the damage from the warranty company.

As if paying hundreds of dollars for a warranty that destroyed our furniture wasn't enough, we have had to spend countless hours with the warranty company and Macy’s to try and get it fixed. We have been ignored and blamed over months of trying to get answers. We are done. Macy’s misrepresented their warranty, contracted the warranty company out with no standards, destroyed our piece of furniture and is refusing to take responsibility while making us chase our tales. But we know that you know all of this already. There are countless poor reviews, complaints, and threats of class action lawsuits from people that have been ripped off and taken advantage of just like us. We will not be ripped off and we are not letting this go. I am still beside myself that this is how a major company like Macy’s is representing itself, we purchased from you believing that we were giving our money to a company that would do the right thing by their consumers. Since we have not made progress working with the warranty company to fix their damage, we have reached out to Macy’s directly, and other than being offered $1,000 to “go away” we have...

Hi I give this store & Macy's overall customer service a one star! We purchased furniture couple of month ago with additional warranty on the product (Leather). After couple of month the color is changing from off white to iitle bit darker where seats are than the other parts. I did call Macy's with the problem& they send somebody to check it out. They send a tech (He didn't have Bus.Card on him so I don't know what company & how reliable!) with a suit case . He tried couple of cleaners on one spot He told me that it's getting worse ,asked me not to clean it anymore until I hear back from Macy's. He added ,he saw this problem with this type of furniture &this particular color ,he thinks it's the die manufacture uses. Then after a week we did contact the store they told us even with the warranty they can't do anything because we were cleaning the furniture with leather wipes & this what causes the problem. After explaining to them that if it was from the cleaning wipes the problem will be all over the leather which is not the case & that the tech did not said that when he inspect the furniture. Latrice a manager said she will contact the tech & let us know . So we called many times after that in order to solve the problem no body could help b cause the case is under a supervisor latrice & she was not available the last two times we called. Then I asked to speak with a higher level.it's getting ridiculous!& really waiting of time! They refer me to Jessica who was nice & took her time to really understands the story. At First she told your case is declined it's the product that you use. Then after explained the story for the third time & after more than 30 minutes over the phone ,Her resolution was to refund the maintenance money & go head hire somebody to cklean it I couldn't believe! it if I wanedt to do that in the first place I wouldn't buy the warranty.When I bought the warranty the sales lady explained if you drop a glass of wine they will send somebody to clean it & if we couldn't clean it they will replace it. I'd like to be contacted please as soon as possible by somebody with a real solution! Rhey should clean it or replace...

Truly Macy’s Furniture Gallery in Tukwila offered us a 1 star experience! We went in before Thanksgiving to order a couch for our new home. The sellers were still living in it at the time so we couldn’t measure the space for a couch. Our Macy’s associate, Bill, assured us that he could easily cancel the order and we could come back in and order something else if it didn’t work. I was initially uneasy about this but reluctantly agreed that we could come back. When we were finally able to measure the space, we found the sofa to be far too big. So, we returned to Macy’s to cancel the order. No big deal, Bill said. So we decided to order something similar and smaller to fit the space. We were assured that the delivery would still be in a timely manner and before Christmas. Fast forward to the day the furniture is supposed to arrive. My fiancé took the day off of work to be there. No one shows up. So he called. Macy’s customer service acts confused on the phone and says that one part of the couch is going to be delivered in a week and the other part after Christmas. I expect better service after spending 4K on a couple of couches. So I guess many of my guests will have to sit on the floor. We spoke with a general manager at the store and he could’ve have treated us with any less respect, even though the whole ordeal was their fault.Thanks Macy’s! I won’t recommend your incompetent...