DICK'S Sporting Goods — Local services in Upper Providence Township

I just left the location (8pm on 7/22/17). I was interested in a 12lb Medicine Ball. It was incorrectly priced with a legitimate Dick's price sticker for $0.02, when it was supposed to be $5.00. They would not honor the price. In fact, it was delivered as "If you want it, it's five bucks. I can't give it to you for two cents because that's not the discount."

Although they would lose money on that one piece of merchandise, Im sure they would have made it up with the $80.00 of merchandise I had in my hand before I left everything there and walked out. In reality, it was a $4.98 mistake that will now turn into much more, because there is literally NOTHING I can't buy on Amazon for less. I only went there because I thought the people experience would be worth it. Wrong.

When I worked at a clothing store in college, there was a $300.00 pair of shoes that came from the distributor with a tag of $3.00. When a customer came in to buy them (expecting to pay full price), the managers didn't even flinch, and he was surprised that he was getting a $297 discount on those shoes. That customer got a great break on that pair of shoes, but I saw him about once a week after that with a huge smile on his face, never tried to use that experience against us by saying "I know you have the power to..." It was almost like he owed us his loyalty because we were loyal to him.

I guess I was just hoping for the same loyalty from a place that I've spent plenty of money at in the past (but not likely in the future).

This was the first medicine ball I was ever going to buy, as I just starting to work out. I don't have any equipment, and I was just thinking that if I liked it, I would probably go back and buy a couple hundred dollars of equipment from the place that was so loyal to me. If I didn't like it, I would probably return to see what else was there, and talk to someone about what to get (give them an opportunity to sell me product). But now, I'll be the average millennial, go online, read reviews and blogs about products, buy them online and have them shipped right...

This morning, I placed an online order for in store pickup for an item that was listed as “1 left in stock” and was nervous that the item may not actually be available, given that sometimes items listed as “in stock” may not be up to date or accurate. I arrived to the store within 10 minutes of their opening and since I hadn’t received an alert that my item was ready, expected to wait until it was retrieved. To my surprise, the item was ready and waiting! That means that someone in the store was hard at work filling online orders even before the doors opened. Kayla was prompt and professional and did a great job of asking for my name and confirmed my identity by asking for my ID. As a customer who has placed a lot of online orders for items to pick up in store at various stores including Target etc, it was obvious to me that she was well trained and that there was a procedure for all in-store pick-up items. I was also looking for another item which I asked her for some guidance in directing me to where I might find the item, and she happily walked me to a nearby stand where they were located, saving me loads of time. I was in and out of there in less than 10 minutes, and very glad I was helped by Kayla, as I have a very busy day ahead. The customer service Kayla provided was 10 out of 10. In a day and age where I’ve come to expect my interactions with store staff to be lackluster and even disappointing/upsetting, this pleasant surprise really started off my Friday on a high note and made me all the more eager to enjoy the long holiday weekend. Thanks, Kayla! I really appreciate all your help this morning. Keep up the...

The associates and management at the Collegeville store went above and beyond my expectations for customer service! Saturday my family and I visited the store because our Basketball league offered a 1 day 20% discount. They were very busy, Brandon in the shoe department assisted me with finding the most comfortable stylish sneakers. When i got to the register I was told I could not purchase the sneakers as they had not been released yet. They offered to hold them for me, advised they would call me when they are released and offered to apply the 20% off discount even though it was only for Saturday use. Later that day Associate Brandon left me a message apologizing to let me know it was a computer error and I could come purchase the shoes. I was unable to get there later that day and actually forgot about the sneakers. Today, 4 days later I received another phone call this time from Manager Becky, again apologizing for the mishap and offered an additional 10% off!! I couldn’t believe it, after dinner I ran to Dick’s to get my new kicks and was greeted by Brandon who again apologized and was so happy to see I was getting the shoes I wanted. Thank you Brandon and the rest of the staff for going out of your way to make my shopping experience a...