Christy Sports — Local services in Vail

I reserved skis and boots at the Lionshead location prior to my trip. When I arrived, one clerk was at the register eating and scrolling through is phone. Since he was the only staff member no assisting customers, I asked him if he could help. He sighed, looked up from his phone, and asked what I needed. It was clear that had annoyed him. After going through the basic Q&A, he brought out skis and boots. The skis looked like yard sale items, scuffed on the edges and poorly waxed. I requested a different pair and he said that was all they had in that size. I had a terrible first day with both the skis and the boots (too tight, causing calf pain). I returned at the end of the day to request different skis for the following day, and a much more pleasant staff member brought new skis after asking specific questions about my experience and style of skiing. I explained that the boots were too tight on my calfs and he suggested that it was my underpants causing the pain. I returned at the end of a better day thanks to different skis, but with the same calf issues. A different staff member added "heel risers" to the boots I rented because they did not have anymore rentals in my size, and that resolved the issue. I think the quality of service you should expect from Christy depends on the staff member assisting you. The first person lacked basis customer service skills. I also think that this particular location has a limited supply of equipment, as opposed to Vail Village or surrounding areas. I try to get out to Vail yearly, and it's easier to rent equipment, as I've had no issues in the past. But I will not rent from the Lionshead location...

Rudest service I've ever encountered at vail. I just walked into this shop because my boots that I've owned for 3 years were feeling too tight and needed help heating them to loosen them up. I was told the boot guru was in the back. I greeted them with a smile. The man who helped me was immediately arrogant telling me I was wearing the wrong boot and that it was due to the heat warmer that I was experiencing pain. I explained I've been wearing warmers for years and it was never an issue. Then he continued to rudely scold me about everything that was wrong with my custom made boots. He told me he would heat the liners. When I explained that didn't do anything to adjust more space he said your telling me I didn't do anything and continued to scold me and said his service was 20$ and he expected to get paid. I gave him 20$ but nothing was fixed. He spoke down to me the entire time. Just because I was a woman or maybe he had a bad day. Regardless there is no need to treat customers that way. I will never go back there and suggest you go to the guys at Vail Tech who are a pleasure and greet you...

Walked in on vacation to look at and possibly buy a set of skis due to end-of-season sales going on. Chad got me fitted in a perfect pair of ski boots for me. He knew what he was talking about and seemed to genuinely want to help me find a comfortable boot that would last. Without requesting, he heat molded them to my feet and used insoles to make them fit perfect. My husband had bought a set of boots and skis from a different Vail store the night before and that store didn't even offer to heat mold his boots. Double Diamond was night and day from the store we were at the night before for my husband. He had to go into the other place and request the heat molding, which we wouldn't have even known about if it wasn't for double diamond. (we're novice skiiers who have never bought before). Anyway, shout out to Chad. Also shout out to the tech who did the bindings - he was able to get everything set for me overnight (I bought my set right before closing and they were ready the next morning). Despite being brand new, had an awesome day of skiing and now have a set that will last me...