Central Valley iRepair — Local services in Visalia

edit: In response to the owner's generic response, it literally proves how if something doesn't go right he will do everything in his power to 100% screw you over. We took our phone to another shop that inspected closely why our LCD screen was still having issues after iRepair 'fixed' it, and they noted that whoever tried to fix the LCD screen damaged the actual motherboard. The guy we went to even tested the screen from Central Valley iRepair in a different phone and it worked 100%. Then we tested another working screen on my iPhone and it would not work.

So, no, the LCD worked fine. iRepair somehow damaged the actual chips on the inside, so we essentially had to throw the iPhone away. Prior to this, we just had a cracked screen that worked, but had cracks in it.

ORIGINAL REVIEW:

Horrible experience, and would not honor receipt or warranty. Got an iphone screen repaired, and the understanding was that we had 14 days to make sure it worked well. It even said that on the receipt, that there was a 14 day warranty.

Well sure enough the screen and touchscreen was pretty spotty after day 3, and so on the 14th day we returned to them to ask them to take a look at it again and they refused. They literally told us that we signed a liability form and that we agree that everything is fixed. However, they were not able to pull up ANY kind of form. They claimed we signed the form and kept the form, which is completely ridiculous.

On top of that after showing them the receipt where it says '14 day warranty', they told us "Oh, we were supposed to cross that part out.'

Completely crooked, ridiculous, and TERRIBLE customer service. I'm sure they fix things here and there and it works fine, but when anything doesn't go as planned, they are as quick to be corrupt, crooked, and do anything to not help you and keep your money. Don't go here, it's not worth it, there's other places around that are actually there for...

I took my iphone to repair my screen because out of the blue it went blank. They replaced it with no warranty (i didn't pay attention to that, as I just wanted my phone fixed). In a couple days I had issues with my speaker , they checked it and never told me that it was the sensor that didn't work. Then not even a week after the bottom icons would not respond. I took it again and like from the beginning , they insisted how it needed a liquid cleaning ( would cost another $80). I went for a second and third opinion , they replaced the screen (30 day warranty)at a different place (Cellairis) and was able to clean the white stuff inside at no additional cost ( felt bad for me that this place didn't take care of me and also wasn't that complicated , took the whole phone off as he wanted to make sure he cleaned everything ). They told me that the issue was the sensor , that's the reason the speaker was not working. Cellairis at the Visalia mall took very good care of me , not wanting to just cash in (and with the peace of mind of a 30 day warranty). Called Central Valley Repair to see if they would be kind enough to give me a refund ( as I would give them back the screen they put on) and instead got a earful of how I knew that the issue was the white stuff and that I am ignoring it. Definitely not what I was expecting. He continued to refer me to the great reviews they have had , made me seem like I was dumb and I didn't know what I was talking about. Going back and forth with someone on the phone is not what I expected. I know I am just another customer ( and they took the money from me ) and could care less of my review. The only hope I have is that they don't do the...

The business owner, Ae Khamsouk, at Central Valley iRepair has electronic skills but no customer service skills or business savvy. I took my computer to him, I told him what I thought was the problem but I said "please run a diagnostic" to find out. He said he would and that he had 2 other jobs in front of me. That was a Tuesday, I got my computer back 8 days later because after day 3 I kept calling him every other day.

Ae Khamsouk added a part that seemed to be malfunctioning. I took the computer home, plugged it in and it had the same problems as before. I called him and told him nothing changed and I asked if he ran a diagnostic, Ae said no because he didn't have the right cable. Then I said, "I paid $150 to you to fix my computer and it's still broken." I told him I'd come in and we'll figure it out.

When I went in to iRepair and spoke to Ae, he got rude, belligerent and RAISED his voice at me because I told him what needed repairing. What!? I said you don't remember me telling you to run a diagnostic? He said he remembered but didn't have the right cable.

It's a long ugly story, Ae Khamsouk offered to look at my computer again but I never want him around any of my devices again. Other than looking at my computer again, he didn't offer to make this right in any way. I basically got robbed of a $150 from iRepair and Ae Khamsouk.

Please look at the other reviews, Ae Khamsouk is out of control. I strongly recommend staying away from Ae Khamsouk...