Optimum — Local services in Wall Township

I called a few months ago because my bill continued to go up. I was told that they could give me Wi-Fi and lower my bill. Since switching over I’ve had nothing but issues with the connection. At times I have to unplug and reboot. At other times unplugging doesn’t work. At the same time my bill continues to go up and will be over $1500 a year. There must be another company out there that provides better service at a more reasonable price. After calling for help the technician could not solve the issue so they scheduled an appointment. In the morning I get a call saying they are going to try again by talking on the phone.I was told to stick a paper clip into the modem and several other things. This didn’t work so they said just wait until the technician comes. A hour before the technician was supposed to arrive I get another call saying that they want to fix it over the phone. Again stick a paper clip into the modem. After more instructions they said the same thing. “Wait until the technician shows up”.When the technician showed he found an issue with the wires on the pole. Based on this information I feel that the company should spend more money on its equipment and less on its executives.As a senior citizen and first responder it’s hard to believe this is the only company around that can provide...

The Team at Optimum/Wall made what can easily be a confused and miserable experience - getting two new phones - into an absolute pleasure!

Liz was eminently patient and knowledgeable, and helped Us through the process from beginning to end over two days, with the result being user-friendly communication devices and all of the data, contacts and services that we needed and wanted. She is the epitome of "customer first" prioritization and represents Optimum as a stellar exemplar.

Tay's leadership affirmed the whole deal, as we truly got a fair shake on the charges and now have Optimum in a true "Triple Play" semblance, as we moved our phone service based on the expert action of Liz and her. She didn't try to give us a "hard sell" - instead, she made sure she understood our needs and then calibrated the best deal possible for us.

Both Amy and Doris jumped in as needed as well - it didn't matter that we started the process with Liz; they helped to ensure that we left the facility as confirmed, happy Optimum customers.

Which we now are and will continue to be with such a great team conveniently located and so eminently capable, compassionate...

Optimum is the absolute worst company you ever want to deal with. I signed up at $106 per month for basic cable. In the next 3 years it went to $168. Every year I had to call and negotiate a lower price. I finally was able to get Verizon Fios at my location and switched to them. I called to cancel optimum, and they gave me such a hard time, they hung up on me. After 3 tries to cancel, I had to tell them I was moving so they wouldn't give me a hard time for canceling. An FYI.. Fios internet is $34.99 a month if you are a mobile customer, and if you subscribe to Sling (streaming service, you get more channels than basic cable) for $50 a month you are set. I am saving $80 a month without optimum. Thanks Verizon Fios!

Updated review... That's all you have to say Jeff? That you are sorry I had a poor experience? Your customer service skills are absolutely horrific, not just you, but the whole Optimum community. if you don't lower your prices, and try to get existing customers back, Optimum will be obsolete, as...