Incredible experience at BHLDN thanks to the personal stylist Cezanne, and in an hour, walked out with exactly what I was looking for.
I had 2 dress appointments in one day, across different shops. The big box store I went to before BHLDN felt like a terrifying BRIDE FACTORY. Incredibly impersonal, you check in and you're left alone to browse/pick dresses for 15-20 minutes. When you're looking at 100 dresses on the rack for the first time, it's incredibly overwhelming. Was later ushered into a dressing room, and the person helping me was attending to two people - myself and another girl next to me. She couldn't keep up with both of us trying our dresses, and my mom had to step in and help clip me. Quite frankly, it wasn't a fun or enjoyable experience.
BHLDN was a whole different ballgame. After I checked in, I expected something similar to store #1: they'd pull the dresses and usher me into a dressing room for me to figure it out. Cezanne instead went through everything I'd submitted online, checked my budget, explained how alterations can quickly add up, asked if my budget was including/excluding alterations, and cross-referenced the prices of each dress I had picked out! She directed me to walk around the showroom (which was beautifully done and not overwhelming), and asked me to talk through what I liked and didn't like while asking questions to understand my tastes.
I told her my primary goal was to have a more casual dress that I could rewear every year, and she held onto EVERYTHING I said to help guide my decision. She gave such fabulous, wise advice that I wouldn't have otherwise thought of as a first-time buyer around fit, flow, etc. She was extremely perceptive to whether I loved or loathed something about a dress, and cheered me on when something wasn't my usual style, but looked good on me! Talking to her was like talking to a long-time friend who also was a wedding dress EXPERT.
Everything felt incredibly personalized, luxurious, and with her guidance I walked out of that store with the perfect dress - the Cali in ivory at $184 after tax. It was even rush-delivered to me so I'd have the full return window to make a decision! I bet all the BHLDN stylists are great, but Cezanne was THE...
Read morehad the most positive experience at BHLDN! I am an upcoming 2023 bride in search of my dream dress and it's been quite a journey for me. I've experienced seeing having to pay for appointments at other boutiques and not receiving the best service. I had seen BHLDN many times while shopping in Downtown Walnut Creek, so I decided to check out dresses online. The dresses selection and range of styles were all amazing, so I booked an appointment for a Sunday.
I was so impressed with the fact that I didn't have to pay for the appointment and had the best service I've had so far. I understand the need to pay as it shows brides are serious and covering the time a stylist spends on helping out, but it quickly adds up if you are shopping at multiple boutiques. My stylist was Lucille and she was the kindest stylist I've dealt with so far while wedding dress shopping. She really helped me figure out what my style was and was great at complementing the dresses with accessories to help me see the full vision. She was by my side the whole time and was completely honest when I asked for opinions. it felt like I was talking to a friend and not someone who is trying to sell me something. I've experienced st other boutiques where I pay that they heavily push sales and also would leave me alone for a while without notifying me of what's going on. Lucille made super I was supported and helped me find my dream dress. My dream dress was something she picked out as I thought it might not look good on me, but it was and looked amazing on me. It fits my style and venue perfectly.
This was hands down the best experience I've had and I'm going to go back with the intentions of buying my dream dress. I hope to also find reception dress there as the prices are reasonable and the dresses are all...
Read moreTerrible, and possibly discriminatory, customer service!!!
I came looking for a nice evening dress to change into for my wedding dinner reception. I was set on buying a two piece dress from their bridal collection I had seen online, but wanted to confirm my size because I am very petite. I tried to ask a sales associate if I would be able to try on a few outfits that were not wedding dresses without making an appointment. When she answered me, she did not face me at all but instead kept looking around the room and her clipboard as if I was bothering her. Then mid-sentence she suddenly started talking to a customer trying on a dress behind me asking how her dress fit etc for at least a minute. There was no "excuse me while I help my appointment". I stood there surprised and awkwardly as I have never been in a situation like this. When her appointment customer started walking back to her fitting room the sales associate said "I need to help my appointment first" and quickly walked away.
I felt she was very unprofessional and rude to me as a customer. I think it could possibly be the fact that I had no make up on, and looked like a high school student with my mini warriors drawstring backpack, which, made her think I couldn't afford their stuff. If she had paid attention to me she would not have failed to see my huge Tiffany's engagement ring. If she had cared, she would have asked me what occasion I needed the dress for. Instead, it felt as if she was in a hurry to help only her appointment and not assist a potential buying customer.
I'm not shopping at a place who hires such rude...
Read more