GALLERY 64 — Local services in Washington

I really wanted to love Gallery 64 because the amenities and layout are genuinely nice, but the leasing experience was beyond frustrating. My boyfriend initially scheduled a tour for a one-bedroom unit but was grouped with another couple and shown a studio instead. After pushing for the correct tour, he was finally able to see a one-bedroom. However, when it came time to apply, he was sent the wrong application link.

We immediately called to get this corrected so we could move forward with securing the unit he had toured, only for the leasing agent, Tino, to confirm that the apartment was no longer available. Instead, he offered us a different unit. We requested a second tour to see this apartment, but scheduling one became nearly impossible.

For days, we played phone tag with Tino—he’d call, we’d call back, and the cycle continued. Eventually, we decided to do a walk-in tour, since they advertise that walk-ins are welcome. However, when we arrived on a Saturday at 3 PM (despite their posted office hours being 10 AM - 5 PM), we were told by the concierge that the entire staff had gone to lunch, and they had no idea when they’d be back.

Later that night—around 8 PM—Tino finally called and told us we could tour the unit on Sunday morning. We confirmed that we’d be there early, and he agreed. But when we arrived, we found out no one from the leasing office was there. The concierge (who was the only helpful person throughout this entire process) let us know that we could wait for someone to arrive, as there were two other people also waiting for tours. After waiting for 45 minutes, we were finally told that no one would be in until 12 PM because those were the actual Sunday hours.

Tino eventually allowed the concierge to give us access to tour the facility using a master key. However, when we arrived at the unit, we quickly realized that someone was still living there.

At this point, after so many miscommunications and broken commitments, we decided to take our business elsewhere. If this is how disorganized and unprofessional the leasing process is before moving in, I can only imagine how frustrating it would be to actually live here.

Take the other negative reviews seriously—this place is not...

I am extremely frustrated with living in gallery 64 and its management. Some of the residents treat this building like trash and they do not respect the rules AT ALL. I've had a consistent problem on the 7th floor of it constantly smelling like bad cigars/smoke. I've complained to the leasing agents for the past 2-3 months about residents smoking and all they do is sent notices and empty promises of termination of leases. None of them actually try to rectify the problem and actually fine the perpetrators. Nor do they bring fans or blowers to the 7th floor to help circulate CLEAN AIR. This has been an ongoing issue since i moved here in August and hasn't stopped even after the notices. This building is almost new and has so much potential, but the inclusionary zoning will be the death of most of these luxury buildings in DC. When you don't' work hard for what you have, you don't appreciate it as much as you should. As such, residents smoke in the garage and anywhere they can, litter up and down the elevator. This place is turning so GHETTO!!!! When you come home from a long workday you want to relax, decompress and enjoy the property you pay for. This is extremely hard to do when a good portion of the residence break the rules and there are NO consequences. I will not be renewing my lease here which is unfortunate. I love the area and amenities but the residents and lack of follow through from management is enough for me to make this the first and last stop at Gallery 64. You've been WARNED!!!!!!

Update (Nov 9): still no resolution on the smoking. It’s so bad that the HVAC systems smell like smoke and cigars anytime you turn it on for heat or A/C. It’s becoming so unhealthy and inhabitable at this point. It constantly has my air purifier working hard just to keep the apartment air clean. The leasing agents give tenants multiple warnings without repercussions. It’s getting to the point where I’m considering moving out of my lease due to the environment being inhabitable. Will keep you...

I can unfortunately confirm the previous poster’s experience with discrimination at this property. The leasing staff openly discriminate against voucher holders and anyone paying subsidized rent. As a housing stability case manager, I witnessed this firsthand while supporting a client who moved in a few months ago.

From the very beginning, we were given the runaround during the application and lease-up process. The property even changed lease terms at the last minute in what appeared to be a deliberate attempt to disqualify tenants with vouchers. Since moving in, my client has faced repeated problems with inaccurate rent ledgers, late fees, and miscellaneous charges he should not be responsible for.

Today’s interaction, however, was unacceptable beyond measure. When I accompanied my client to the leasing office to discuss a residual balance, we were immediately met with hostility from leasing staff member Elyse. Despite not assisting anyone else at the time, she waved my client off with a dismissive attitude before reluctantly allowing him to speak. Throughout the conversation, she glared at him with visible irritation, dismissively told him leasing staff doesn’t handle fees, and instructed him to “come back Monday.”

When I stepped in to request a copy of his rent ledger, Elyse’s behavior escalated. She became combative, repeatedly demanding to know who I was and why I was there, despite my client sitting right beside me. Even after he gave explicit permission, she argued that I had no right to the information. Only after more pushback did she begrudgingly provide a copy.

Upon initial review, there are indeed discrepancies in the ledger that we will escalate to management. However, Elyse’s conduct was blatantly unprofessional, disrespectful, and wholly inappropriate. If this is how she treats tenants who have advocates present, I shudder to think how other residents are treated when they have no one to speak...