Hampton Inn & Suites Washington DC-Navy Yard — Hotel in Washington

I recently had the displeasure of staying at the Hampton Inn and my experience was far from satisfactory. From the condescending behavior of the manager to the pervasive smell of marijuana in the hallways and in my room, my stay was marred by unprofessionalism and disregard for guest comfort. The manager stated that it’s nothing that could've be done.

Upon checking in, I was met with a condescending manager who seemed more interested in brushing off my concerns than addressing them. Their dismissive attitude and lack of empathy made me feel undervalued as a guest. When I raised the issue of the strong odor of marijuana wafting through the hallways and my room, the manager callously claimed that there was nothing they could do about it. This lack of concern for the well-being and comfort of guests was deeply disappointing.

Furthermore, the persistent smell of marijuana in the hallways was not only unpleasant but also concerning from a safety and legality standpoint. As a guest, I expected a clean and welcoming environment, but instead, I was met with an environment that was both unprofessional and potentially hazardous.

What compounded the issue was the fact that the manager did not offer any alternative solutions, such as changing my room to a different area of the hotel. This lack of proactive problem-solving and customer service further added to the frustration of the situation.

In conclusion, my experience was far below the standard I expect from an establishment in the hospitality industry. The combination of a condescending manager and the pervasive smell of marijuana left a lasting negative impression. I hope that the management of this hotel takes these issues seriously a takes steps to ensure that future guests do not have to endure similar experiences.

I strongly advise potential guests to consider these issues before choosing to stay at this hotel, as my experience fell far short of the professional and welcoming environment that a reputable hotel should provide.

I had to explain to my children that the strong smell was marijuana and that was very...

We stayed for three nights as a family of 4 in a room with two queen beds. All in all we would definitely stay again. The positives: The room was clean and had a mini fridge. Snacks and waters were offered as Diamond members when checking in. The location was amazing for a Nationals game. Easily walkable to a Whole Foods, restaurants, bars, and the Wharf. A bit further of a walk to a Trader Joe’s, iconic monuments, wider range of restaurants. There is guest laundry on the ground level ($2 wash and $2 dry with quarters). Cookies offered in lobby in afternoons/evenings. The breakfast yogurt parfaits were really good but only available 1 of the 3 days we were there. Wonderful view from the rooftop. The negatives: There was only a view into the neighboring apartment buildings’ courtyards/parking/windows. The water pressure was really low in the sink. There was no microwave. The breakfast space is very cramped for getting your food but lots of space for seating. The gym felt small and cramped if there were more than a few people in there. There isn’t ice on every floor -only floors 3, 6, 9, and 12. Going up and the down the elevators was slow and always a wait. The rooftop bar is way too expensive. I know it’s a big city and has a view, but the prices are higher than they need to be for a drink served in a plastic cup. We would have stayed longer and come another evening if the prices were better. There also needs to be umbrellas over the tables in the insanely hot summers. Lastly, the parking - valet was way overpriced so we parked ourselves. I read other reviewers recommending the lot across the street at The Yards. The location was great and easy into the hotel with luggage but the operators were a bit suspect. No prices listed, just whatever the on duty attendant decided to charge. No specific departure time listed/given. Had to fight with supervisor to get the gate opened for us to leave because he thought the attendant three nights prior should have...

We stayed here 7/18-7/21 2024. The main reason I wanted to write this review is because of Frank, who works the overnight shift at the front desk. When I tell you he is the epitome of hospitality, I am not exaggerating. He always had a smile on his face, full of useful information, and always willing to help. He treated my 12 year old like a guest and not a child and little things like that mean the world to this mama who is trying to teach her the skills she needs to be successful in her life. He is truly an asset to the hotel!

Speaking of hotel personnel, just about everyone we came across at this hotel was friendly and helpful. You can tell they enjoy their job and that is a wonderful to see. The breakfast was quite good and there was a decent variety. The breakfast area is a bit crowded, but manageable.

The rooms were well taken care of, but the beds were a bit uncomfortable and the pillows had seen much better days, but everything was clean and fresh.

Ok, the worst part is the parking. And I know it's DC and everything is expensive and parking is limited, but as a guest of the hotel, the only option, besides finding someplace else in the city, is to have it Valeted. The first night we got there (Thursdsy 7/18/24) the parking was $60 a night plus tax. Then due to the games on the weekend it went up to $95 a night plus tax. Thankfully since we didn't leave the garage for our entire stay, our nightly rate stayed at $60 plus tax. Had we left the garage it would have changed to the current night's rate. I just feel like if we are staying at the hotel, and Valet is the only option then there should be a prorated rate or an option to include it in your hotel price at a lower rate so they will be able to keep count of extra spaces they could potentially use for other revenue.

Overall our stay was wonderful and we will be back for our next trip. Don't forget to stop by the rooftop bar to get an amazing view of Nationals' Park and the city!! Stop and talk to Frank, you won't be...