Coda on Half, a Placemakr Experience — Hotel in Washington

Overall, I enjoyed my visit. The apartment was clean, spacious, and had all the amenities needed for a comfortable stay. My room had a really nice view and I loved all the natural lighting. I think the factors that diminished my overall experience related to organization and customer service.

When I texted and emailed about check-in details (both a day prior to my check-in day and all the way up to a few hours before I needed to check in), I did not get a response and had to call to get the information.

The directions given over the phone were a bit vague and, as a result, I was still not 100% clear on exactly what I needed to do to check in and had to call a second time to clarify. My emails/texts were not responded to until after I had already checked in. The check-in process, in general, wasn't the most professional, in my opinion. When I walked into the lobby area, there were people sitting everywhere at a long table, talking on the phone and working on laptops, and it was not clear if these were guests lounging around or staff. I was really confused on who I could speak with to help me and eventually had a man approach me asking me if I needed to check in. After giving my information, I was given a key card to my room and told I would also be able to use the Latch app to open the door (which was also pretty confusing).

Later that day, I got a text response from a staff member in response to a text I had sent hours ago regarding check-in information. My initial text had asked about receiving details on how to check in and the staff member replied with, "Hell yeah! Come to the front desk, easy process! See you soon". From a customer's perspective, this wasn't a professional response and it made me feel a little uneasy because I've never had front staff at any place I've stayed communicate this way.

Having stayed at similar concepts (any-length homes) for trips in the past, I know what a seamless and professional experience is like, and I was disappointed to not have had that same experience for my first time visiting DC. I think if these issues could be resolved (more organized check-in protocol, faster and more professional communication from staff, etc.), this could be an even more sought-after place.

That being said, I do appreciate the young man who helped me get my key card when arriving, the kind security guard who helped me figure out the parking, and the staff member by the name of Yannick, who promptly responded to my email regarding the...

First of all, this apartment/hotel place is listed as one of the top 10 places to stay in Naval Yard, Washington D.C. It’s in walking distance to very nice restaurants, Sports, Shopping and other fun things to do in D.C. We’ve been to D.C several times but this was our first time of staying at Coda On Half, A Placemakr Experience.|This property has every amenity you would need to enjoy a great vacation including but not limited to: comfortable beds, a Modern kitchen with all cooking and dining utensils, nice and spacious bathrooms, (in the units that we stayed in), etc.||This journey started with a lovely lady, Colleen Stanley, one of the sales managers, who made our reservation experience a wonderful one. |She worked with us and accommodated all of our requests. Thank you Colleen.||Then, our hats off to Jason Maldonado, one of the operation managers at the property, who helped us tremendously. He is one of the main reasons we want to go back to Coda in the future. |When we made our reservation with Colleen, we needed 21 days but Coda was totally sold out during one day of our stay. That means that we would have to check out of Coda to go and stay at another hotel and then come back to Coda to continue the rest of our vacation. ||We met Jason the third day of our stay there and just asked him if there was a cancellation showing for the night that we needed. He looked for awhile and said he did not see any but, he said, “I would go ahead and upgrade you to another class of room thats available, that would include the one night needed, so that you won’t have to check out for that one night and then check back in”. That was really AMAZING and very considerate of him. ||We stayed on property the whole time of our stay and we had a great time!||I also wanted to say “Thank you” to all the Front desk staff, Tiara Burleigh, Ashana Edwards, to mention but a few.|Every time we needed something relating to our stay or help with navigating the city, they were all courteous and nice to help with a smile.||We are planning on making Coda On Half our home away from home whenever we go to...

When my wife and I first moved into Coda on Half, we were thrilled. The new surroundings and modern amenities, like keyless entry via smartphone, felt futuristic. Despite the property's modest size and the absence of a pool—a sacrifice for affordability—we were excited by the community events and friendly staff.

Our enthusiasm faded with the departure of a beloved employee, whose friendliness endeared her to us and our dog. Her sudden dismissal, contrasted with the continued employment of a consistently tardy, unprofessional, and often drunk counterpart, hinted at management issues.

Limiting building access for security reasons added to our frustration. A once convenient entrance became an inconvenience, worsened by the property's dual function as a hotel. Transient guests monopolized public spaces and disrupted the residential ambiance.

Maintenance issues further eroded our confidence. Despite numerous attempts to fix recurring thermostat malfunctions, only one employee managed to resolve the issue, only to be dismissed without justification.

Communication breakdowns and dubious billing practices added to our disillusionment. A botched explanation regarding electricity charges left residents with unanswered questions. Even attempts to address employee misconduct fell on deaf ears, evidenced by the prolonged tenure of the unprofessional front desk attendant.

As rent renewal approached, the final straw emerged: an exorbitant increase coupled with diminishing amenities and deteriorating service quality. While others negotiated favorable terms, our attempts for fair treatment were ignored, prompting us to seek housing elsewhere.

Our decision to leave Coda on Half was a testament to its decline from a promising prospect to a cautionary tale of mismanagement and neglect. Temporary relief from staff changes failed to mask the underlying issues. From inflated rents to pay-per-use amenities, the once-appealing residence devolved into a shell of its...