T-Mobile — Local services in Washington

Contacting cooperate about Aisha the manager and this entire location at this point. This location not only put in the wrong sim card into my phone, but has been extremely unhelpful every time I came into the store. Ive had no cell service for days now after trying to upgrade my phone. A simple task that went awry and noone seemed to want to help. I explained the situation to Aisha and most employees yet she kept negating me and refused to get on the phone with tech, telling ME to call them myself when the chinatown location gladly helped me. I keep facing resistance every time I tell them whats wrong and what has already been done. I wasnt on the phone with customer service for hours for no reason….Eventually after troubleshooting for hours AGAIN, tech said the exact same thing I said…The employees wouldn’t even pick up the phone to call other stores to check inventory…I was on their store phone myself…save yourself the trouble and go to a different location.

EDIT: And I explained to YOU Ayesha that this was NOT a matter that has been happening for two weeks but Ive been trying to upgrade my phone for 2 weeks. The sim issue only happened after I was at your store. And I explained that every possible troubleshoot had already been tried. But you wouldn’t listen and disregarded everything I said. Then after you LEFT, after being in there for hours like the day before like Kay confirmed, your employee was once again told by tmobile costumer service tech department (who you said didnt exist) that the phone had to be traded in. Time wasted once again. Unacceptable. According to these other reviews, you all have a HISTORY of making mistakes and not working. Please provide me with the email of your supervisor as well and we can talk...

Pretty disappointing. I was in the process of switching to Verizon and was told I needed a transfer PIN from T mobile. Originally T mobile told me it was my normal PIN. After switching, Verizon told me I had the wrong PIN. We were not able to get the transfer PIN from the app because of an error, so I called T mobile. They said they couldn't help and to go to the T mobile store. I went to this store specifically and the woman told me that she couldn't do anything with the WORST attitude and turned me away. There was not a single offer to try and help or listen to my explanation. I called T mobile AGAIN and they insisted to do it at the store. I and the T mobile customer service agent called this store back to confirm that I needed to do it at the store and after getting ahold of someone here, the same woman hung up the phone on us - Even the representative was surprised. I then went back to this store and got the manager involved. The manager eventually gave the information I needed. The behavior and attitude here is just terrible and unprofessional. That woman (the store reading this review knows who she is) needs to be fired. Go...

I had a frustrating experience at this T-Mobile, but Trevon truly turned my day around. I had been dealing with unhelpful customer service and felt completely stuck when I was trying to transfer my phone from Verizon to T-Mobile. Other staff members seemed to give up on assisting me, and I was losing hope that I would not have cell service for 24 hours. Then, Trevon stepped in, and the difference was night and day. He was patient, knowledgeable, and determined to get the job done. Not only did he manage to transfer my phone seamlessly, but he also took the time to explain everything to me, which alleviated so much of the stress I was dealing with.

Trevon is an absolute asset to the team. He went above and beyond where others had faltered, and I truly believe he deserves a raise and a promotion for his outstanding service. If you ever find yourself at T-Mobile and feeling frustrated with the other staff, I highly recommend seeking out Trevon—he'll take care of you! Thank you, Trevon, for saving me from a lot of stress and making my experience a positive...