T-Mobile — Local services in Watauga

One day I called and explained that I may need to add another line so a guy who named him self as stark told me to come in when the store had promotions going on so I did and this is what happened..... I have a son who only need a phone to communicate with me after school I was all ready paying 65 for my service and leasing my phone was 20 insurance was 11 or 12 and tax was almost 8 so pretty much almost 100. So I stayed at the location for 1.5hrs and thought they explained and got the best plan they ever had because my original plan was just to get a phone and pay on card for minutes but they promised I got the best deal EVER. Needless to say my phone bill is due every 25th of month so it was on a day that I paid everything they gave me the oldest phone that has boost mobile in it wow and it was like 97 or whatever so to lease that was only extra 4 with no insurance. I specifically explained I cannot afford a bill no more the 135 close to 140 so it was settled to be no MORE THEN 140. I asked if I had to make any payment he said NO the activation fee was waived because of the promotion I said oh cool I walked out with a phone for my 12 yr old son happy he can be safe and call me. It’s only been 13 days later I open my account and my bill is 163😵🤧🤮🤬😡😤 I almost had a heart attack. Are they serious how did it go up to 163, unfortunately my voice went out and I have spoken to the service and the store and this is what they said: my taxes went up to 19 and prorated fees I told them it hasn’t been even a month so I am being billd almost twice why did NOBODY TOLD ME IT WOULD GO SO EXPENSIVE oh call Customer service I was on the phone that day all day long!! Still nothing has changed I got SCREWED by the people at this location!!! Thanks so much I didn’t know I would have to worried about how to come up with such expense that I was trying to avoid. So lies are being told and taxes...

Went here to upgrade my plan, add a line, and upgrade 2+ devices. One device took quite a while to back-up to icloud, and was not going to be finished until after they closed that day. I asked what time they opened the next day, and was mislead to believe leaving my device there was the appropriate thing to do (so as not to disrupt the back-up). I told them I would be there first thing in the morning when they opened, to double-check everything had backed up correctly BEFORE transferring the data/settings/etc to the new phone and wiping the data from the old phone. I arrived when they opened the next day to find out that they had wiped the old phone without my consent, and before I'd had a chance to transfer all the data/settings and whatnot to my new phone. After leaving devastated with no a phone that was basically a clean slate, I tried restoring bits and pieces of what I had on the phone prior, but it was not at all what I expected which was that I'd be able to download my backup and all my apps, data, settings, etc would be restored like I had them before.

UPDATE: The store manager called me back after digging in a little deeper to the problem and researched how to complete the download from the backup and restore everything like how I originally had it. That was great customer service on their part for following up and not just leaving it as is with me walking out in tears. They walked me through step by step how to re-wipe the new phone and how to properly restore the data from the icloud back-up. It was a stressful, frustrating morning, but I'm relieved it was all eventually figured out. I hope this dreadful experience of mine will help someone else in the future avoid the chaos I experienced because the staff there is now better equipped/more knowledgeable on how to handle the back-up/restore process...

1st let me start by saying I am so sorry that I left T mobile after 13 years because of my company . This start on day one when I went in the store to switch over and get a TV. When I got there and make the older they then informed me that the TV was no longer available they were so sorry but I could come back on Saturday and they would give me 4 $100 gift cards. I got to the store on Saturday and they informed me that the gift cards would be something that I would have to register online to get they did not give them to me my wife and I decided this was going to be OK we would go online and get the cards it was about the same price as the TV. When we went online to register they informed us he would be 10 to 12 weeks before we would receive the cards. I have made numerous phone calls to thing spoke to numerous supervisors and 5 months later we still have no cards. Today I was sent an email that said Sprint doesn't honor what is told to us in the stores , that I would have to go back to the store and find the guy who told me this that they would not give me the cards, even though they can see that I went online and registered using the number that they gave me from the Sprint store a relevant number associated with this promotion. D stores lie and customer service is absolutely the worst. I will be filing with the Better Business Bureau and would say that many of the stories I've heard on this review would suggest many people need to do the same thing. We can not let a company get by with this Over and over. This is not isolated events this is done repeatedly...