Zales Outlet — Local services in Watauga

Had a very awful experience in this store. There was such poor communication and respect for customers from supervisors and employees here. Late January 2014 my husband and myself decided to upgrade our engagement ring for Valentines day. My ring size was a special request but I was assured that going to a size 4 would be reasonable and they would contact with any issues. My promised return time came and went. Approx 4 weeks after purchasing my ring and sending it off to be sized I called in asking where my item was. I was spoken to with very little care and very harsh words, telling me they would call me when it is ready... Another few weeks went by and I called again, I was given the run around so I went into the store. They told me it was sent to the wrong location and they would just call me. About 8 weeks I waited total, I called in again and spoke to a man named Mike I believe who told me this wasnt his issue and he hung up. The next day I went into the store and got a refund. Not one time was I ever told where my ring was or why they would not give it to me. In June I went into a zales store in the mall (Hurts, Texas) and I bought the SAME ring. The managers and employees were amazing to me and got my ring back to me within 21 days. Upon receiving my ring and needing to pay my Zales credit card I found issues. My SSN was blocking from signing up a new account. I found out the employee at the Zales store in Watauga put in the WRONG SSN!!! She never even looked to confirm any information and could have easily ruined someones credit if I were not someone who payed my loans. A tiny side note to that is I only had a very small credit line which was a little irritating seeing I have great credit. I now know why my credit was so little. I have never seen such unprofessional in my life. I will never shop here again! Just go to the store in Hurst and save you...

I have never wrote a poor review EVER but I just have to! I had lost my center stone on a setting I had purchased from here. I brought it in with intentions on getting it repolished so I could sell it myself but was told I could do a trade in. I wasnt exactly ready to look, but did anyway. I told her I wanted at least a carat and she argued with me that my setting was only half a carat. Now, I honestly don't care what size my lost center stone was (seeing it was my great grandmothers stone).It had more value then the size of the diamond to me. I told her it was a lose stone and not one, but two different employes had measured it for me telling me it was a little under a carat. Maybe a .75-.85. It doesnt matter, but she acted as if I was lying to her, which didn't settle with me very well. I walked in after work ( I own a dog grooming business so I look like a mess) and couldnt help but feel she was judging me as if I couldn't afford to buy anything. I almost feel if I went back with makeup, my hair done, and heels on I would have been treated much better or take me more seriously. Never judge a book by its cover. Not to mention she kept looking over at a gentleman that was being help by another employee as if she was annoyed that she helped me and not him. I have always had wonderful customer service here, and the staff was always so willing to help me, but this one I felt belittled, judged and talked to with little respect. I will definitely never give my business to this location ever again! i will have to go to a different Zales and give...

I'm giving a 2star rating because my visit here was not a pleasant one. I was not initially greeted when I walked into the store (even though I was the only customer in the building and all 3 Zales employees stopped and looked at me). After I was greeted by the guy, he assisted me in my visit. He later called another female worker to assist him. So she comes over and stands 3 feet away from me. She did not speak to me. She did not make eye contact with me. She just didn't acknowledge me. So I decided to speak and greet her. Moments later another customer walks in (white female) and what do you think happened?! Yup, the employees greeted her the moment she walked through the door and was immediately helped by another female worker. The only positive take away is that the guy who helped did his job with a smile on his face and I thanked him for his assistance. The other two females would need to know that this is not okay and you do not treat any...