Aaron's Rent To Own — Local services in Waxahachie

I rented a laptop from here and everything was going smoothly until I had to make arrangements for a payment. I set a date for the payment and I went into the store on the date as planned. However, I wasn’t made aware of the late fee when I set the date to make the payment. This was on Friday. I spoke with Jacquelyn while in the store and made arrangements to return that Monday with the payment and the late fee. I thought everything was copacetic. Six hours later , I was startled awake by a loud knock on my front door. After seeing a white van out front, I opened the door to a guy from Aaron’s. He stated he was there about the payment. I was half asleep and partially confused. I told him I had turned it back in because I really wasn’t understanding his request. Later I figured out what he was saying and realized my mistake. Fast forward to the next day. I called Aaron’s and let them know about the visit and my arrangements. I spoke with Jacquelyn. She didn’t seem too interested in what I was telling her. She only stated it was the guy’s job. She didn’t acknowledge talking to me the day before in the store or apologize for someone coming out after I had made arrangements earlier. Needless to say, I’m taking the laptop back to Aaron’s and severing all ties. I just want to add I was on autopay and never missed a payment and this was my first time being late due to unforeseen circumstances. A lot of things could have been done differently, especially the...

I sent a computer in for repairs back in December (almost 2 months ago). They said it would be a few weeks until I get it back which is fine, but 2 weeks ago it was confirmed that it was repaired. They said it would be on the next truck they get. The week after they didn't get a truck, but today they did and they said they didn't send it.

And despite this they still expect me to keep paying on it despite the fact that, as things are, I have no way of knowing if I'll ever get it back since they keep stonewalling me. Every time I ask for an update they just say "maybe next truck" and "I can't guarantee when it will be here"

I also asked that if for whatever reason I they do not get it back if they would reimburse me for it, or give me a new computer to which they said no

Which means they expect me to pay for a product that I may not get back with a 100% guarantee that I would not be compensated in any way

This is on top of the fact that the manager admitted to harassing my family, and intentionally picking hours we said not to bother us because a different family member who doesn't live with us wasn't paying their fees but put us down as their address.

This will be the final product I...

Got product saturday they said only the bluetooth didnt work and they delievered it and never checked it and only thing thats worked was the cds i asked since they said it had warrenty would they send it off they said no id have to pay so i asked if i could trade it for surround sound so they said i could so i did and then theu didnt even give me what i asked for and were rude and played stupid so im not happy and will be going up there soon and if they dony fix it they wont like me i want my money back this is crap worst experiance ive ever had and they said they would pick it up a week ago and never did and bring my money back guess they dont even want their junk back they make us pay full price for used crap that...