AudioNova — Local services in Weaverville

Tammie (and her assistant, Rachel) are two of the loveliest, most helpful, most competent people you will ever meet. My Mom's hearing was almost completely gone and her cognition was declining rapidly. She had a variety of issues with her ears and hearing and Tammie has been able to address most of them - and is determined to address them all. She has gone over and beyond, spending extra time with my Mom, squeezing her in for appointments, and so much more. I HIGHLY recommend Tammie and this Elite Hearing location. AND they have a hearing aid for people that cannot manage taking aids in and out, changing batteries, etc. It's called 'The Lyric' and it's a semi-permanent aid embedded inside of a soft kind of ear plug. It has changed everything for us - and I am, we are - eternally grateful. (And my Mom's cognition has improved notably just in the week that she regained her hearing. There's data about that - and...

Initially I felt the same ways as many of the other reviews, but they said they were in BCBS network and would handle the submission of my claim. They later admitted they were not in network and had not idea how claims got processed from their organization, and showed me their forms for me to directly submit. These got rejected as they did not have any of the right coding correct. Finally after many, many attempts I asked them for a refund for their portion of profit, and agree to process a refund for the amount of my claim. They never did, and when I inquired, we were back to, can you submit these forms again. If you have insurance, I strongly suggest you do not use this organization. Sad, as I had a lifetime service for my hearing aids that I will not use now given their total incompetence and ruse of reimbursement. I know I appear one off, and maybe no one uses insurance but me, but if you are,...

Professional and friendly people with excellent service beyond the initial sale. Tammy Crawford was very knowledgeable and extremely helpful in meeting my needs and wants in my hearing aids. She helped me select a hearing aid that functioned for the required compliance of my commercial license requirements as well as my own hobbies. I honestly can’t ever remember hearing this well. Becky at the front desk is also very knowledgeable and helpful in questions regarding warranty, repair, billing, cleaning and maintenance of my hearing aids. Thank you both for all you do helping people hear. I 100% am satisfied with this business and recommend it to anyone with...