Mejuri — Local services in West Chicago Township

I don’t even know where to begin. A year ago I bought 2 pairs of gold and diamond earrings that totaled to over $1K. Within days the clasp on one loosened. Within 3 months they started to tarnish. Went in store to show them and received store credit so I bought 2 other pairs. Within 4 days the clasp bent on one of them and I almost lost it. I reached out at this point requesting a full refund although their policy only does store credit. I explained that if I have to respect their policy I expect them to respect my expectations that when I spend so much on earrings I want them to last. I went back and forth for months with different reps. You can only text or email, no phone calls and I don’t live in Chicago, I am out of state. They initially denied the warranty completely. I continued to explain how the clasp on this expensive earring broke quicker than any of my cheap Amazon jewelry. Then they agreed to fully refund me once I sent the products back, which I did. Once they received my earrings they sent another email saying they changed their mind on the refund and I can only get store credit because the product was returned bent??? Yes exactly that’s why I don’t want it anymore, because your jewelry is so cheaply made it can’t even last a week. I literally do not want anything to do with them anymore and do not want any of their crappy, poor quality and overpriced jewelry. Shame on this company for...

Worth the time and money. I went into the West Loop location this past Saturday for the first time, and I am very happy with my experience with Jackie. I made an appointment to get my ears pierced ahead of time and had a general idea of what jewelry I wanted to be pierced with. They have a section in the back, by the piercing studio for you to select the allotted studs they use to pierce. I am glad I arrived 20 min early. It gave me enough time to double check if the jewelry online were the same and it was. They don't have an option to tip, so I would recommend bringing cash. ( I don't tip ppl for everything, however this qualifies it) I was lucky Jackie had a client that came early, because I had some concerns with a 40 yr old piercing my parents had done for me at 2 months old. The old one was so high on my lobe and close to my head, and she took great time, patience and care to show me why she chose the location and exact position. Needless to say, but I will, corp. needs to allot 45 min as standard amount of time. This IS a lux experience, and the short window given to the piercer and client, puts a lot of stress on both parties involved. Mejuri needs to know how lucky they are to have Jackie, and her professionalism that saved the day for the limited time we had. As for the rest of the staff, everyone had a caring smile, even the lovely...

I recently had an unfortunate experience at this location. Last week, a friend and I visited to purchase some pieces we had been eyeing and participate in their early access sale, which was invite only. We visited this store as soon they opened because my friend was traveling later in the day, and wanted to take advantage of the sale before she left. Since there were no signs up about the early access sale, we asked staff about it.

Several staff (honestly, too many staff) repeatedly asked if we actually received the invitation. Despite the fact that we knew more about the sale than your own customer service, they repeatedly asked--seeming to question whether someone like my friend would have actually received it. It was extremely odd. Now this would have been fine, but for the fact that after asking again and again, they then said they couldn't help because the sale wasn't until 7pm and there was no way to provide us with access to the sale ahead of that time.

If that was truly the case, I don't know why we would be asked again and again whether we actually received the email. My friend and I were also told that the store was understaffed and they would have difficulty assisting us at all.

This was my first time in this store. And it left a terrible taste and impression on me, and the culture and values of Mejuri. Macy’s...