Wintrust Bank — Local services in West Chicago Township

I have been depositing checks from an insurance company into my account at this bank for over 3 years without any issues, and my account always has more than enough funds to cover the check. However, due to a new system recently implemented, they refused to deposit my check until they could contact the insurance company. It’s absolutely ridiculous that a bank would refuse to deposit a check from a long-standing customer without giving a specific time frame, forcing me to waste my time coming back the next day and the day after, with no certainty about when I’ll be able to deposit my money. This situation feels like they are doing me a huge favor rather than providing basic service. This lack of clarity and inconvenience is extremely frustrating and reflects poorly on their customer service. New systems may have flaws, but when they disrupt essential banking functions, immediate action should be taken to resolve these issues. No problem, I went across the street...

Outstanding Service at Wintrust Pilsen

Brenda at the Wintrust Pilsen branch consistently provides exceptional service. She greets customers by name, anticipates their needs, and ensures a smooth, secure banking experience. During a recent issue, she went above and beyond to protect my account and involved the General Manager, who was also incredibly helpful.

Wintrust’s local, community-focused approach truly stands out. The Pilsen branch regularly hosts events that make customers feel welcome and valued. With no ATM or overdraft fees and personalized service from professionals like Brenda, I highly recommend banking with Wintrust Pilsen.

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NEGATIVE 4.5, not 5, because at least i got my money Google needs to implement a negative stars system for locations such as this... This is the second time I've had horrible customer service by the tellers and the manager at this location I been to so many others and have not had this experience. They made me feel like they had invaded my privacy. I would love to put detalles, but it is too much. The worst thing is no apology their reply is every branch is different... but I will take it out with the...