Bob's Discount Furniture and Mattress Store — Local services in West Des Moines

*updated * now 2 years old. The couch creaks and pops, the finish is coming off the coffee table and the dining room chairs are bubbling & delaminating. Their "goof proof" warranty they sold us on declines everything. Money wasted!

In response to Bob's reply on here, The furniture issues are manufacturing defects, but when messaging with Bob's support, the said that the 1 year warranty was over but hinted towards filing a goof proof claim. It wasn't until reading the goof proof warranty that we realized the sales person wasn't being completely honest with what they were selling us. They said "no matter what happens, you're covered".

In the end, your warranty company isn't as described by in store sales. And the finishes seem to be rubbing off as if they are printed onto the table and delaminating of the chairs is from veneer being improperly being adhered. The fact that I'm looking at having to replace the furniture after 2 years with no support or accountability from Bob's is ridiculous.

Previous review: We just moved into town and had an entire house to furnish. When asking around about furniture stores, one person suggested Bob's.

Entering the store is pretty much like any furniture store, a sales person will come greet you and start asking what you are looking for. That's where typical stops. They tried to find out and guide us to what we described, but our sales person knew when to step back and let us look and talk freely amongst ourselves. He gave us space, but was not looking for another customer, he was just giving us space. He was quickly back to answer questions and give us space again. We ended up buying our entire house worth of furniture there.

As with everything now, some items were in stock and some backordered. All items showed up when they said they would. The delivery and assembly guys were great! We were happy with everything except a sectional couch. It had a couple flaws. It was exchanged with no fuss. Time after time it kept showing up with minor issues. We came into the store and the manager came over. We had decided we would ask for a different couch. The store manager found us something we liked, asked for a few minutes and stepped away. When she came back, she told us they discounted the new couch/love seat set and she said that wasn't enough in her eyes, so she credited our card for some extra. In the end, it's not that we had a problem, it's how we were treated and how they solved the problem. They truly wanted to make sure we were satisfied! I wish I could remember the names of the sales person, assistant manager and store manager. They absolutely put their best foot forward! When we finish our basement, they know we...

If I could give 0 stars I would. We bought our couch 2 years ago, with the extended warranty. Our sales person said all accidental tears were covered because we worried with our large dog. First time we called them out was for a clink in the power chair, less than a year into our purchase. They sent someone out who said he saw this all the time with this chair and “fixed it”. 6 months later (right after the factory warranty expired) it started doing it again. We called them back and they said “it’s no longer covered under the manufacturer warranty and we needed to contact our extended warranty company. So we did. They refused to cover it because it was “not covered” Fine. Fast forward a year, my dogs nail accidentally rips the chair when he jumped off the couch. Our warranty explicitly says “ALL ACCIDENTAL” is covered. I submit a claim, and they come back with since it’s pet damage they can’t cover it. It’s not like he was chewing on it or pawing at it. He jumped. His nail caught it. It ripped. In my mind that’s an accident! I will never purchase from bobs again. They lie. We paid an extra 500 to have this warranty. Cheaply made furniture. All bobs is, a scam.

Edit: their reply is bull because I did report it as soon as it happened. Followed all the instructions and still got denied. Every....

Buying my couch was an excellent experience, the sales team was very friendly and didn't try to over-sell us or go out of our budget. What wasn't a great experience was picking it up. I had bought an outlet piece, which meant they didn't deliver, so I had to pick it up, which isn't an issue, however they do not actually assist you in loading it, nor do they have an adequate place to load, it's just an alleyway next to some doors. In good weather, this would be fine, but in Iowa weather, that means you could be going to get it in near 60 degree sunny weather and get there to load it in 30 degrees, 50 mph wind, and freezing rain, as is the case for me yesterday. I honestly wouldn't have minded loading it myself if I was sheltered in a garage, but trying to load it, tie it down, and tarp it because it was unwrapped and exposed to the elements, was absolutely miserable. Had I known that it was going to be out in the open, and that they couldn't help me properly load it, (I was told they couldn't help me strap it down, but that's it) I would have brought more help. But I was under the impression that I would only have to strap it in, not that they would just set the pieces in my truck, whether or not they fit, and go...