west elm — Local services in Westport

Had a bad experience with the incompetent staff. They are not good at explaining things and could not figure out their own ordering system. I worked with an associate who had me repeat things multiple times because she could not figure out the website. Not only that, after she finally got the order ready, she couldn’t figure out how to add the insurance coverage. When she asked the other associates, they were very dismissive and told me to just call the insurance company Allstate myself to buy the insurance and just give Allstate my order. Which did not sound right at all. So all they wanted was my commission. They could not even explain what the coverage included, they had to give me the pamphlet. Additionally, the couch I wanted was showing as quick ship, so I had applied for the credit card so I could use the 10% rewards from that immediately towards other items when I get the couch and can decorate my room. However, the associate realized it was actually not quick ship and took 20 minutes flustered asking all her coworkers what was going on. The manager finally pulled up the inventory and told me it was back ordered until July. The flustered associate said the couch is available July 1, then said June 15, then changed once more to July 9. She couldn’t keep her story straight. Then they suggested that I go to New Jersey in person to pick up a display couch even though i didn’t even ask for that. This was such a mess and the associates were all incompetent and dismissive. Also, the benefit of the 10% rewards in the credit card would expire by the time the couch arrived. I only applied because the associate told me it would have been a quick ship order. My suggestion is if you want a couch from there, call them ahead of time to see if they have it even in the show room since it is so small, and if they do, test it out, but purchase yourself online.

Update: my couch order was canceled for some reason and I had to repurchase it. It took 3 months to receive it. Also, now they are refusing to cover a pillow case replacement because the purchase was made at the store level. I was told my couch would still be under the 1 year warranty provided by the store. The pillow case issue is that the seam popped open and continues to loosen, so it is a manufacturing error. Poorly stitched pillow case, but they refuse to cover the...

We absolutely loved the store and purchased a beautiful bedding set ($600). When we got home we realized that the shams were different sizes (a store associate helped us with all the selections).When I went back to return it, the associate was extremely rude and told me I would have to order another one and pay for shipping. When she realized they actually did have the replacement in stock, she charged my account without the original discount. She was extremely annoyed when I pointed it out. She never told me that she credited the first transaction to my card and again was incredibly rude when I asked her about it. After the transaction, I inquired about a table that I wanted to buy ($200) and she told me to go order it online. I asked her if she could.... she interrupted me and said no, I can not sell you the floor model. I was stunned. I was simply trying to ask for the model number so I knew which table to order online. This associate was curt and unapologetic for her rude behavior. I understand people have bad days but as a customer, being treated as an annoyance is unacceptable. I found the perfect side table at Pottery Barn, where they seemed more than happy to help me. I will not be shopping at...

I have a new furniture go-to & it’s NOT West Elm…

I had purchased West Elm furniture over 20 years ago that I still had bc it was made of excellent sturdy materials and designed to last. I only replaced the furniture because I wanted lighter colored furniture and a new design.

What a mistake I made! I invested over $7,000 in bedroom furniture and it is NOT of the quality that west elm was known for. It is flimsy construction, nothing wood at all, uneven workmanship, the drawers creaks loudly with every touch or functionality of the parts. I could easily break any part of the furniture with the slightest pressure. This is such a disappointment!

Go to COUNTRY WILLOW in BEDFORD, NY. They are expensive, but the craftsmanship is priceless and you will certainly pass the furniture on the children and grandchildren. It’s sturdy construction and has all the features for easy quiet gliding, locks so drawer don’t fall out- all the givens that come with good...