The Radio Shop — Local services in Wichita

HORRIBLE CUSTOMER SERVICE! Our car's navigation system was vandalized, the screen was completely shattered. We called them to see how much it would be to replace it and the girl on the phone said we would have to schedule an appointment and bring it in to get a price. Ok, did that. Our appointment was at 1:30pm, the front desk girl told me she would call me within 15-20 minutes to let me know what the price would be BEFORE any work was done on m vehicle. Because the place was kind of grimy and barren, I decided to walk leave and with my son to the Museum of Treasures to kill some time. After an hour and a half an no phone call, I decided to call and see what was going on. The girl seemed clueless and didn't have an answer for me and said she would call me back. By then, 2 hours had passed and I decided to have a friend pick my son and I up. I had to go get my carseat out of my car so she let me in the back, it looked like my vehicle hadn't even been touched yet, but she insisted that they would have a price for me very soon. Two and a half-hours later, I called back and she STILL did not have a price! I decided to come get my vehicle, and VOILA! Magically, a price was given to me. I told them I was frustrated and wanted to go somewhere else, but the owner insisted on charging me $80 just for looking at my car and finding the price to replace the nav system! At NO point was I told there was a fee for my car to be looked at. No mechanical was done on my car at all and upon dropping my car off, I insisted that no work would be done on my car without me knowing the price first. I did NOT pay his ridiculous fee and would never recommend this place to ANYONE. The front desk girl is completely forgetful & did not bother to call me back once! Even to say, "hey I know I said I would call you back in 10 minutes, but I apologize, we still don't...

I had remote start installed in my 2019 Honda Civc last year. Shortly after the car began acting up & wouldn't start & would die while driving. I took my car to Scholfield Honda as the car was still under factory warranty. Scholfield informed me that the Radio Shop had messed up the wiring when installing the remote start by cutting the wire in the wrong place & Scholfield recommend removing the remote start & replacing the butchered wiring harness. The Radio Shop removed the remote start & refunded my money but that did not fix the but butchered harness. I had the car back & forth between Scholfield & Radio Shop multiple times, having to find rides to work each time. Radio Shop wanted to blame Honda so I took the Civic to get an unbiased opinion at L&M trailer repair on South Seneca. L&M confirmed that Radio Shop had butchered the wiring on the install. We spoke with Jode (the owner of The Radio Shop) many times trying to get him get him to do something to remedy the problem & he responded that he was already losing money on the deal.... he put his bottom dollar over the safety of a customer on a problem he created. I took my car back to Radio Shop 4 to 5 times & each time they would just blame Honda, not offer any help, & I was forced to be without transportation. Then Jode says he wants a chance to diagnose the problem..... bro, what were you doing the first 5 times you had the car? Complete incompetance. I had 2 different shops with ASE certified mechanics both confirmed that Radio Shop butchered the wiring & they still will not lift a finger to help & leave me in an unsafe car to drive that would intermittently leave me stranded and cut out while driving. If you value your safety or you want a company that stands behind their work I would suggest you find somewhere else besides...

Last February I treated myself to an aftermarket radio, a new amp and 12" enclosed subs. I overestimated my ability to install all the new aftermarket gear and called Rick at The Radio Shop for help. He said to bring it on over and he would put a tech on it and get me all set up. After a false start and a miscommunication between myself and a tech, Rick generously offered me a free installation on another radio. He did better than that. He graciously made sure that all of my new aftermarket gear was professionally installed. He had the radio settings right where they needed to be. All I had to do was to get in and turn it on and WOW! I love the new sound in my 2006 Jeep Commander. We do a lot of RV'ing and this is the vehicle I pull my travel trailer with - it's going to be really nice to have such wonderful sound while we're on the road. The Radio Shop has had a lengthy run in Wichita and the reason is Rick's attention to customer satisfaction and honest practices. I will bring my next installation job to Rick for sure. Thanks Rick! You really made my world light up - I'm...