Ulta Beauty — Local services in Wilkes-Barre Township

I’ve been going to Ulta for awhile and rarely have problems. They do a decent job, it is a little pricey for the area but I’d rather spend the money for better hair. While I trust them more so than any other hair stylist in Wilkes-Barre, I do want to talk about how they handled a situation when I wasn’t pleased with my service.

I asked for a specific style with photos and examples of what I wanted and when showing it to my stylist it seemed more that she did what she wanted and not focusing so much on what I was showing her. I then asked to get it re done, and the same situation happened and it ended up frying my hair, looking worse than what it was, and I spent about $300 total. So, wasn’t happy and super scared. After that I decided that I would call the manager to see if she would able to do anything. I didn’t expect much, but she did more than what I thought! She not only listened to my plea but she was very flexible with my schedule and gave me the stylist who was best at fixing what happened! She gave me Lady who I’m so close to not telling anyone about because she was that great that I’m selfish over. She fixed my hair, made it soft, and it was literally perfect. Their customer service is amazing, and really do care about you which I...

went in to get my hair dyed for a big ceremony. they cancelled my appointment with the stylist i wanted and i had to reschedule with someone new at the last minute.

i'm upset we paid anything for this dye at all. i'm going to have to redo it myself with only days before it needs to be photo ready. it's aggressively light, almost bleach blonde, when i needed something much more natural looking. the stylist was completely unhelpful and sometimes borderline incompetent through the process and offered no insight whatsoever into what would look good or not work. she didn't ask any questions that would give her more of an idea of what i wanted, and when i did tell her what i wanted i had to walk her through it step-by-step multiple times depsite it being a somewhat commonplace concept.

i won't be coming back here and i'll he steering...

I have never had a HORRID experience trying to buy something from this store with a gift card NEVER I must have scraped 5 gift cards off Couldnt see them You think the girl would have helped me I had a gift card for CHristmas My order was over the credit card limit So I gave her the remainder in money It wouldnt take the money So they had to put the money on another gift card which didnt work She said I would get an email I never got one Went back in No email Came home No email she said go into my account I went into my account NO ORDER Called the store You have to call the 800 number REALLY Then they have my eamil wrong NO IDEA where my order is THEY ARE NO HELP AT ALL IN THE STORE I HAVE NEVER had such a horrible experience I will be filing a BBB complaint also Of course no answer on the 800 number I will NEVER shop this...