Wilsonville Ace Hardware — Local services in Wilsonville

My husband and I have a really hard time with the lack of customer service at this location. We spent the entore summer remodeling and spent thousands of dollars at this location alone. I never once was asked if id like help out with heavy items, I have a hard time with a receipt being required for all exchanges and returns (who keeps track of receipts when remodeling? Im lucky to know where my underwear are!) Cuz some people arent very organized and might need to simply exchange sonething for something else, and i might be interested in their store card/rewards program but the cashier has not once gone into explaining the benefits of said card. My hisband was once told to hurry up by the clising manager when he entered 10 minutes vefore closing. I work in retail, i understand wanting to leave on time, but barking at custimers to hurry up is not the answer. My husband knew exactly where he was going and was out in minutes. A better approach would be offering assistance as custimers enter close to closing. We also had THREE different instances where our paint was mixed as a different shade than previously. Same color sample, same store. I was told that was impossible. Twice. However, my bedrokm walls do not lie. We ended up having to buy SIX extra gallons of paint due to this supposedly impossible scenario. The last time we needed one more gallon of paint, my husband went and again explained that we had been mixed two different shades of grey and yes, we had let it dry and it was still two different shades. He explained that we had already had to replace the first set of can and had to repaint the entire house as this was the color i chose to do the whole house in trying to save time. Again, my husband was told this was impossible. My husband knew he was not being heard by the employee, so he called the last ACE he was at and asked them to look up the paint code so he could be sure he got the right one as he knew the employee at this location had understood our paint dilema of the Wilsonville store. When he gave the paint code to the employee, the employee was clearly abmoyed that it did not match the gallon of paint that he had just mixed claiming that it was impossible for there to be a mixup. Turns out nothing is impossible. Im not one to normally leave bad reviews, but in 4 months of remodeling our entire house, we had a total of one positive experience where the employee was helpful. If there were to be another hardware store in Wilsonville, we would be shopping there and try to go to freddy's for anything they might have first. I hope to see inoroved customer service in...

I called ahead to confirm whether this location offered propane tank refills, and was told they did. Upon arrival, I parked near the fill station, walked over, read the instructions, and began the fill process.

Within moments, a man (presumably an employee) ran out of the building yelling at me. He aggressively entered my personal space, only to then demand I step back from his space. Without explanation, he informed me I was being trespassed from the property. When I asked for clarification, he simply walked away. I called after him, asking if the station should have been locked—he replied “yes” and kept walking.

There were no signs indicating the area was restricted, locked, or staff-only. No barriers or warnings were present to prevent customers from accessing the fill station. This is a serious safety concern. It’s alarming that customers can so easily access what appears to be hazardous equipment without supervision or proper signage.

When I attempted to call the store to report the incident, I was told that the individual was “the boss” and was hung up on.

This experience was unprofessional, unsafe, and frankly, hostile. I strongly recommend avoiding this location. There appears to be a complete lack of oversight, customer service, and safety protocols. I’m genuinely concerned someone could get hurt here—and there seems to be no accountability...

I'm a contractor who depends on OUR customer service to be nothing short of "exceeds expectations". Well, Aaron, the manager of Wilsonville Ace Hardware, champions this every day and exemplifies the term "Exceeds". His people follow in lock step with his service mindset. I bought a pretty expensive barbeque a week and a half ago and needed some help delivering it due to my recent knee replacement surgery and he said he'd be willing to deliver it...on a Sunday...on his day off! He did just that which impressed me because it is so rare these days. Now today, I went down to get some bumpers for the lid closure that were missing since this was a floor model and Aaron gave me 2 new ones from another floor model and said he'd order new ones from the rep...another step into customer service he didn't have to perform. THEN I spot an outdoor table and chair set on sale, decide to buy it so he remembers my knee and gets another employee to help load. I got home and realized the table top wasn't with me...her comes Aaron driving up with the table top delivering it! He could have called me to come down and pick it up but that's not Aaron's way. Ace has my business even if it costs me a little more than the box stores, I save on gas going closer to home and knowing Ill receive the customer service that exceeds my expectations. ...