Olive Garden Italian Restaurant — Restaurant in West Manchester Township

Ok folks, let me tell you tale of our experience at the OG. This night started with a trip to Lowes to purchase a new throne for our abode it gonna be awesome! We became hungry, and our plan was to hit the lyndon diner for some diner grub. However, the truck veered right and into the parking lot of OG we landed. Now, let's be clear. It is OG, and our expectations were not high going into this venture, so with that being said, we continued on. It was busy, so we sat at one of the high tops by the bar because we were hungry and the wait was 20 minutes. We got there at about 6. The bar was not busy, and I noticed there was one bartender behind the bar at prime time grub time. Now, here is where things go downhill, we got our water, which we ordered and placed our order for calamari, 3 meat manicotti and stuffed chicken marsala, the bartender took our order and we waited and waited and waited and waited. Meanwhile, the only bartender at the bar has been filling orders from the dining room on BOTH side of the bar, running back and forth, clearing tables around the bar area, trying to make everyone happy and let me tell you MacKenzie F was ripping and tearing. We finally got our calamari 30 minutes later. With help from MacKenzie giving the kitchen hell, and then came the entrée. One word, NOPE! Long story short, the calamari was like it came out of a crucible, and the entrée looked like undercooked Chimichangas. We were comped with a dessert and a gift card, which we used immediately, because we will not be back. If I could give this place a zero, I would totally sucked.

5 stars for MacKenzie F she was working so hard and was trying to do all she could to make everyone happy in the bar and dining room. She needs a raise, OG! Thanks, MacKenzie, for all you did. we appreciate your hard work....

Worst experience: bad food, waited 30 minutes for a manager whom never came! Details: My best friend and I went for her birthday. It was a little after they opened, around 11:10 am. We got sat promptly into the cafe section. The bartender/server was nice, though we could hear her complaining about being double sat. Our appetizer came in a timer manner and were decent. Then my meal came, cheese ravioli with meat sauce. Some sections of the raviolis and sauce were burned. I tried one since looks can be deceiving. Parts of the ravioli were crunchy and burned. While the middle was gummy. I do not normally return food but this was disgusting. This made MREs taste like fine dining. It took about ten minutes to get our servers attention because she was busy prepping the bar. When she finally arrived, she took the food and asked if I wanted anything else. Which I did not and then she said a manager will come and talk to me shortly. We waited for 30 minutes and the manager never showed. I wasted an hour of my life there and the server had to split the check just to remove the dish so I could pay the bill. Save your time and money and go elsewhere! As we were leaving, 3 ladies and an infant left. She told the hostess the she had been there before the last four groups which had been sat. All they said was “well we have a table ready for you now!” No apologies and no explanation as to why she had waited. Had a manager actually showed up and talked to me, I would have give the place another chance. But to wait just for a manager for 30 minutes to never show, not only delayed our departure but has made it so that I will never go back and will warn all family and friends from the place. I have never written a review but this experience was so insulting that I had to...

I went to olive garden yesterday for pick up. The girl came out with my food and then took my card back inside. She brings back my receipt and tells me i don't need to sign because they're not handing out pens. My receipt says $21.27. But my text sent to my phone from my card saying 25 and some change. I call back ask if they charging for curbside pick up. They say no. I ask to speak to the manager and she gets on the phone. She tells me only 21 was taken out. I tell her everywhere else I went that day I was charged exact except there so im confused.I ask for cooperate number and she never gives it to me. Tells me to call next day at 1 and speak to her manager. So I do so. After being on hold forever that manager finally answers. I explain situation she tells me that nothing was taken off thats just automatic tip percentage. Confused I'm like why would my bank take that out unless it was charged? I tell her I've contacted them already but I will contact again because it doesn't make sense. Her tone in her voice then became very rude. Mind u I have her on speaker so everyone in my house can hear her and don't appreciate her tone. I then tell her listen I know times are hard but I don't appreciate you being rude. She tells me she's not being rude as her voice elevates when she speaks to me. I continue to tell her how rude she being about my concern and she straight up hung up on me . This location has had some of the rudest employees ever! Don't get into management if your gonna treat your customers like this when they're concerned about extra money being taken out their card. If the tip thing is true then okay but there was no need to be so rude and hang up. This is the 2nd time I've had to deal with rudeness at this location. Definitely will not...