Kohl's — Local services in Yukon

I recently purchased an item at Kohls.com using my PayPal account. I received an email from PayPal verifying the purchase. I never received an email from Kohl’s confirming the purchase. I went to Kohl’s a couple days later. They were unable to find my account, my order, me email, my phone number, NOTHING!! After arguing with customer service then speaking to a supervisor, I was told I did not have an account and I had not purchased from them since 2023. Lies! Those orders were tied to an old email address. I have had a Kohl’s credit card and store accounts for DECADES. The supervisor informed me after many questions, Kohl’s CLOSED my credit card and store account!!! Why you say? Because I had not purchased from them in 36 MONTHS!!! Again lies. MY credit card tied to MY credit line was CLOSED by Kohl’s WITHOUT my permission!! Who do you think you are making decisions that affect MY credit history?!?! You closed an account I was still using. PayPal said the transaction was pending and would not allow me to void the transaction. Kohl’s did not even know I ever existed so they couldn’t void the transaction. Both pointed crooked fingers at each other. On the day of my purchase Kohl’s and PayPal had a “miscommunication”, in other words data breach. The transaction never went through cause KOHLS DELETED MY ACCOUNT WITHOUT NOTIFYING ME WHATSOEVER!!! Close your account. Shred your card. They care not one bit to help me resolve this issue. Kohl’s told me they were sending me the transaction amount pending in PayPal. I DONT WANT YOUR MONEY!! I WANT CUSTOMER SERVICE!! I WANT AI TO BE GONE GONE GONE!! Customer Service is gone everywhere. No human to talk to and should you get so lucky to reach a human, you can’t get passed the B.S. and crooked fingers! I’m done! Run do not walk away!! I will NEVER darken their door again. I demand to have better service than an AI who has NEVER solved an issue for me RUN RUN RUN!!! 😡🤬😡🤬 Read the reviews. This is happening...

I was at Kohl's in Yukon today, Sunday 5/5/24 @ apprx 3:45pm and had to deal with a very unfriendly, rude customer service employee. This female has strawberry blonde, long, straight hair and was wearing a pink shirt. I was upset because I was returning an Amazon item and the store moved the Amazon return area AGAIN, and not only was it moved but there weren't ANY signs anywhere telling customers where it had moved too, so I walked the entire store trying to find it. I finally found an employee who let me know it was moved back to the customer service dept, which is where I encountered the rude employee. Yes, I was upset and complained about there not being any signs, but then she rudely said "do you want to keep complaining or do you want to return your item? You can also take these returns to UPS or Staples". So, I returned the item, tore the coupon from my return confirmation label and gave it to a random person who didn't have a coupon as Kohl's has now lost me and my family's business and I will start returning my Amazon items to UPS or Staples as...

Lines so far backed up it was insane. You walk in and see everyone standing there with returns.. so i get in line.. wait 20 minutes.. wrong line.. they point over where another group of people are standing.. " Amazon returns are over there" so we go stand in that line for about 10 minutes then I get up to that line and they tell me Oh wrong line and it's down that way so I go down that way and I walk all the way down and I turned left instead of right so I didn't see the tiny little cardboard sign with a guy standing there next to a box inside the aisle in the back of the store.. so I wasted well over a half hour waiting in line for no reason.. and i was in a hurry and was running late for the rest of the day because of that.. and therefore didnt get what i needed for the new years eve party . so my daughter and i didnt get to do what we planned for the day.. because i was under the impression I could just run right in have the QR code scanned and run right out 30 minutes later I'm walking out the...