Staples — Local services in Yukon

Rude print employees seem to be the norm there. I called to ask if they could get to a simple 1 color page x 100 copy job in the next 2 hours if I emailed it to them. She said “I don’t know as I’m not the one working the emails today”. I then asked if she would mind checking because I would be over that way to get my child from school and if would be much longer than that their store would be out of my way as I had a meeting the other direction and didn’t want to have to backtrack to their store for copies.

She said “hold on” - rudely. Came back and said “we can have it done in 2 hours if you want to pay a rush fee”. I then said - we’ll don’t you guys have those machines there I can pop my thumb drive into and print. She said “yes”.

I then asked what the price was. Her reply “63 cents per copy”. I said well do you price match your competition because Office Depot has them at 44 cents.

Her reply “not copies” - rudely.

They need to figure out that without customers they don’t have a paycheck. I won’t be going in their over priced store anymore! I’ll be glad the day Amazon puts them out...

I took my little brother here to print off some things he needed for a project, and when we arrived at the print/copy counter the woman there didn’t seem very inviting/engaging or wanting service of any kind. It seemed like we were a bother to her since it did seem like she was working on another project of printing out invitations or what have you. However, once we gave her the USB and told her what we needed printed off I noticed she was on her phone and seemed preoccupied with other matters on the computer. After, she gave us some of our printouts and proceeded to check us out. We noticed there was some pictures missing and politely notified her. She then proceeded to argue with us saying we never told her, when I distinctly remember us telling her exactly what we needed. As someone who is in a customer service based work field, I know you have to engage and pay attention to the customer you’re helping. This experience didn’t even come close to customer service. Wouldn’t come here again. I don’t care if it’s the closest...

I have used there print team for years and it was great but recently they have changed policies and now I have to go through their 3rd party design team every single time I need new cards for each of my guys even to change 1 letter or 1 number. Each time I get it back from there “professional designer” they colors always come back different or the fonts are different. I’d give a 0 star if I could.

I will pay more some else from now on.

They literally have a giant banner and flag hanging up saying “same day really same day” on an entire fabric banner they can make the same day but they can’t do basic cards with out sending to a design team? And I hate leaving negative reviews but...